topic Re: Moving tiles in Arlo Secure

Moving tiles

Edinburgh_lad1 — Sat, 15 Nov 2025 17:18:20 GMT

Hardly anything works in the Arlo app. It's not an opinion but a hard evidence-based fact.

So, @ShayneS , moving tiles in the Devices menu results in 'operation failed' and devices being where they were.

How is it even possible that even this now needs rectified?

Re: Moving tiles

jguerdat — Sun, 16 Nov 2025 14:46:00 GMT

It doesn't appear to be the app itself - I just tried it and had no problems. Of course, we're in different countries so perhaps different servers (and certainly different network connections) so that may or may not make a difference.

Re: Moving tiles

Edinburgh_lad1 — Sun, 16 Nov 2025 18:54:51 GMT

Well, I just tried on the web app and it's the same. You can move the tiles around but when you're done, there's an error message and the arrangement reverts back to what it was before.

Re: Moving tiles

ShayneS — Mon, 17 Nov 2025 23:26:01 GMT

What's the app version? And this is Android, right?

Re: Moving tiles

ShayneS — Thu, 20 Nov 2025 19:15:09 GMT

I can't replicate on safari and chrome through the devices tab, is it still occurring?

Re: Moving tiles

Edinburgh_lad1 — Thu, 20 Nov 2025 23:11:13 GMT

Thanks @ShayneS but would you please try again by closely following these instructions:

-go to Devices (on the Android app - 6.6.0) or on the Web

- move one of the tiles to a new desired position (for example, by moving the tile of a camera from the bottom of all devices on your screen to the top)

- save the settings (you'll see the message 'Operation failed')

- leave the Devices tab and click on, for example, Dashboard

- go back to the Devices tab. You'll see that the new order of tiles isn't saved but the app reverts back to whatever order was before a new update had made this feature not work properly.

There's effectively no way to have the tiles moved into a new position permanently.

Re: Moving tiles

ShayneS — Fri, 21 Nov 2025 20:13:58 GMT

I still was not able to replicate it. Can you send a log after replicating and a screen recording showing this by email?

I believe you have the steps to do so.

Re: Moving tiles

Edinburgh_lad1 — Fri, 21 Nov 2025 21:39:44 GMT

Hi @ShayneS

I've added a VMB4500 to my account and the issue seems to have resolved itself after adding it. I had recorded the issue just in case, so can send both the logs and screen recording if needs be. If I don't hear from you, I'll assume there is no need for all that.

Thank you for your help, as usual. You and @BrookeN are very helpful and very efficient, as always.

Re: Moving tiles

ShayneS — Sat, 22 Nov 2025 00:47:09 GMT

Oh, that's good news. Don't worry about sending them in. Unfortunately, the team will need current data when the issue is present. Please let me know if it starts acting up again and I'll continue to investigate it.

I'll close this thread and we can start a new one if it returns.