topic Re: "Keep Me Signed In" feature in Arlo Secure

"Keep Me Signed In" feature

roundball — Thu, 24 Jul 2025 13:11:22 GMT

The simple "Keep Me Signed In" feature never works for me.

Does it work for everyone else ?

Re: "Keep Me Signed In" feature

ShayneS — Mon, 28 Jul 2025 16:18:50 GMT

@roundball Are you still experiencing this symptom?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: "Keep Me Signed In" feature

roundball — Mon, 28 Jul 2025 21:39:58 GMT

@ShayneS

Trouble-shooting approaches that "I" should take ? No idea...

I sign in with ID & Password, click Keep me signed in, and log in.

If I should close my activity with the community, then go back to do something else, I have to go through all the sign-in steps again.

Re: "Keep Me Signed In" feature

ShayneS — Mon, 28 Jul 2025 21:47:56 GMT

@roundball

I see, you're referencing the Arlo community page. Let me look in to this and see what I can find out.

Re: "Keep Me Signed In" feature

ShayneS — Mon, 28 Jul 2025 22:38:02 GMT

Hi @roundball

Thank you for your feedback. We’ve contacted the web host support team to gather more information and will follow up once we have an update.

Re: "Keep Me Signed In" feature

ShayneS — Mon, 28 Jul 2025 22:55:39 GMT

@roundball

When you have a moment, please try checking your browser settings to ensure that cookies are not being cleared for the Arlo Community page URL. After adjusting this setting, test again and let us know if the issue persists.

Thank you!

Re: "Keep Me Signed In" feature

roundball — Tue, 29 Jul 2025 01:04:14 GMT

@ShayneS

This is what I have in my FireFox Browser section that 'Allows' cookies to be saved and not deleted when FireFox is closed...same format as a couple of dozen other sites whose cookies I save:

https://community.arlo.com

Re: "Keep Me Signed In" feature

JP-FR — Tue, 29 Jul 2025 07:11:10 GMT

It's always been like that for me too.

Firefox.

Re: "Keep Me Signed In" feature

roundball — Tue, 29 Jul 2025 13:18:37 GMT

@JP-FR

Does the 'Keep Me Signed In" feature work for you ?

Re: "Keep Me Signed In" feature

JP-FR — Tue, 29 Jul 2025 14:35:23 GMT

Does the 'Keep Me Signed In" feature work for you ?

No, never.

Re: "Keep Me Signed In" feature

ShayneS — Tue, 29 Jul 2025 20:46:04 GMT

It appears the edge browser works. We reached out to the host support team for more info on this. I'll let you know when we have more info to provide. Thanks for the additional details .

Re: "Keep Me Signed In" feature

roundball — Tue, 29 Jul 2025 19:13:12 GMT

@JP-FR

👍

Thanks...so it's not just me on my end

Re: "Keep Me Signed In" feature

roundball — Tue, 29 Jul 2025 19:26:04 GMT

@ShayneS

Glad to know it's not just a me / my end problem.

If its "Edge only" oriented, I assume / hope arlo would open that up to the full list of Browsers & Search Engines...particularly for mobile devices because ( I assume ) that's where the majority of users operate from.

Re: "Keep Me Signed In" feature

roundball — Sun, 14 Sep 2025 21:53:22 GMT

Well, it's been 8 weeks and no arlo fix...batting 1000 on two simple things:

No Fix for 'Email Notifications'

No Fix for 'Staying Signed In"

Re: "Keep Me Signed In" feature

ShayneS — Tue, 16 Sep 2025 17:24:53 GMT

Our team reached out to the web host to get more clarity on this. While Arlo doesn’t directly control the timeframe it may take to fully resolve these types of symptoms, please know we’ll continue to keep an eye on it and share any updates as soon as we have them.

Re: "Keep Me Signed In" feature

roundball — Fri, 14 Nov 2025 01:46:40 GMT

And here we are 2 months later with the "Keep Me Signed In" feature still non-existant.

The track record shows arlo has no intention of ever activating "Keep Me Signed In".

As a result, arlo should at least take the obvious professional action of eliminating the so called "Keep Me Signed In" feature from it's internet application screens.

Re: "Keep Me Signed In" feature

StephenB — Fri, 14 Nov 2025 13:01:41 GMT

@roundball wrote:

And here we are 2 months later with the "Keep Me Signed In" feature still non-existant.

Just for clarity - do you mean "trust the browser"? If so, what browser are you using?

Or do you mean the inactivity timer on the log in?

Re: "Keep Me Signed In" feature

Edinburgh_lad1 — Fri, 14 Nov 2025 13:15:34 GMT

Every time you access the forum and want to post, you have to sign in, regardless of whether the 'keep me signed in' box is ticked or not.

Re: "Keep Me Signed In" feature

roundball — Fri, 14 Nov 2025 14:58:14 GMT

@StephenB

Are you serious? Do you work in "support" ?

This whole thread is about the "Keep Me Signed In" feature.

Re: "Keep Me Signed In" feature

roundball — Fri, 14 Nov 2025 14:59:40 GMT

@Edinburgh_lad1

Correct