topic Re: 2-step verification malfunction in Arlo Secure

2-step verification malfunction

yautsz — Sun, 11 Sep 2022 19:07:55 GMT

My android device was a trusted device. When I was login from web browser via my device for 2-step verification, no push notifications was shown on my device and the web page show "Login Denied." after a few second. I have re-installed the app, remove and trust again but the push notification could not be received. How could I fix it? Thanks

Re: 2-step verification malfunction

Dannybear — Mon, 12 Sep 2022 01:46:04 GMT

Have you tried contacting arlo support via the app settings support page?

Re: 2-step verification malfunction

Shawna25 — Sun, 18 Sep 2022 01:26:04 GMT

Same problem here, did you get it resolved?

Re: 2-step verification malfunction

ralfyguy1 — Sun, 18 Sep 2022 03:22:33 GMT

Same here. Another thing that company can't get right.

Re: 2-step verification malfunction

yautsz — Sun, 18 Sep 2022 22:01:20 GMT

The problem still could not be fixed.

Re: 2-step verification malfunction

Shawna25 — Sun, 18 Sep 2022 22:27:38 GMT

I chose email instead of phone for verification and I received an email with the code. This fixed it for me, good luck!!!

Re: 2-step verification malfunction

ralfyguy1 — Sun, 18 Sep 2022 22:30:56 GMT

Yes, that works. The point is that the app is supposed to notify also, which doesn't work anymore.

Re: 2-step verification malfunction

Shawna25 — Sun, 18 Sep 2022 22:41:08 GMT

oh sorry, mine does now that I got back into my account. I hope you can get that fixed.

Re: 2-step verification malfunction

yautsz — Mon, 19 Sep 2022 22:00:39 GMT

Same issued. Can use others method via email or text message but push notification did not work only.

Re: 2-step verification malfunction

Dannybear — Tue, 20 Sep 2022 05:41:44 GMT

@Shawna25

So did you end up getting arlo customer support to help you get into your account?

Re: 2-step verification malfunction

Shawna25 — Tue, 20 Sep 2022 11:15:11 GMT

No, I got in through email verification. It wasn't an option on my phone but, it was on my laptop. Strange but I'm in!

Re: 2-step verification malfunction

Dannybear — Wed, 21 Sep 2022 05:13:16 GMT

@Shawna25

Thanks for the clarification, glad you made it into your account.

The original issue is that the 2FA push notification is not working to some customers mobile devices which is still broken I believe.

The way to get around it is to have email access on a pc and use the arlo web portal choose another method option to trust the 2FA request.