topic Re: This app is absolutely useless in Arlo Secure

This app is absolutely useless

ENTDocY — Sun, 19 Oct 2025 16:13:53 GMT

Based solely on this absolute garbage piece of software, I will never buy Arlo again.

It egularly just disconnects from devices, saying. They're "offline" (they're not).if a device battery goes low, and I replace it, it won't update immediately. It will just stay stuck on "Your devices battery appears to be low". And there is no way to force a refresh.

So the device is defunct until the APP decides, oh ok, I think I'll update the device status. Meanwhile, my security is at risk while it figures out what the F it's doing.

Never again.

Re: This app is absolutely useless

BrookeN — Tue, 21 Oct 2025 15:43:32 GMT

I want to apologize for the frustration you are having with your cameras. Can you provide more information on what camera you are seeing this behavior on and I would be more than happy to look into this further.

Re: This app is absolutely useless

ENTDocY — Tue, 21 Oct 2025 16:44:11 GMT

Hi BrookeN

I have Arlo Pro 2 cameras. It happens randomly across all 5 cameras, there's no pattern.

The worst is the low battery situation where it doesn't reconnect after replacing the battery (or at least, the camera IS connected to the base station, but the app shows it as being dead)

Re: This app is absolutely useless

RichWood — Thu, 30 Oct 2025 09:30:17 GMT

Your security is at risk because you bought those cameras like 8 years ago. I sincerely can't believe you are complaining about Arlo when they delivered you a product that was exposed to the elements and lasted 8 years! Like I'm super pissed at Arlo. But have some gratitude.

Re: This app is absolutely useless

RichWood — Thu, 30 Oct 2025 09:40:58 GMT

Now do you want some assistance or do you just want to vent? All the good people in here will help you. A lot of us are disgruntled Arlo customers too. But you are being crazy about a $100 camera that came out in 2017. So if you want some real some guidance, tell us your situation and what specifically bothers you and/or want your cameras to do and we will try to help.

Re: This app is absolutely useless

BrookeN — Thu, 30 Oct 2025 13:15:32 GMT

Remove one Pro 2 from the account and then add it back on. It should resolve the behavior you are seeing with them showing offline.

Re: This app is absolutely useless

BrookeN — Thu, 30 Oct 2025 13:17:47 GMT

@ENTDocY I responded to your other post that you had created. Please try the steps that I provided and respond to that post.

Re: This app is absolutely useless

ENTDocY — Thu, 30 Oct 2025 14:51:41 GMT

Cameras are working just fine, it's the app that's the problem.

Re: This app is absolutely useless

ENTDocY — Thu, 30 Oct 2025 14:52:32 GMT

I don't know what's unclear. The cameras are working fine. The app is useless and keeps disconnecting.

Re: This app is absolutely useless

ENTDocY — Thu, 30 Oct 2025 14:52:59 GMT

Thanks I will try this

Re: This app is absolutely useless

ENTDocY — Thu, 30 Oct 2025 14:54:09 GMT

Not sure what other post that is, I only created one thread.

I will try the suggestion to remove one camera and re-add it, thanks

Re: This app is absolutely useless

BrookeN — Thu, 30 Oct 2025 14:59:20 GMT

I understand that the camera is showing offline on the app, but is working as expected. Please try the step I suggested.

Re: This app is absolutely useless

RichWood — Thu, 30 Oct 2025 15:05:41 GMT

And I'm not being confrontational. I think it's great that your cameras lasted for that long. If you stood outside in the same place for 8 years, you'd age considerably. So you got good value for money with those cameras. Now for the app, I feel your pain. I think developers do that that to justify their existence and it's unnecessary. But if they didn't change things, then we'd complain too. So it's a neverending struggle.