topic Re: Not receiving verification email in Arlo Secure

Not receiving verification email

FrackingToaster — Thu, 14 Aug 2025 21:46:23 GMT

I've been signed out of my app for 14 days now. I am not receiving the verification email to login on android app, web browser or apple app. I have gone through every troubleshooting step with a support team member and every app update since has been useless! I am still receiving the billing emails, though, so at least I know I'm being charged for a service I can't use! Also receiving Arlo Support and Arlo Team emails. Why not the verification email? Can anyone suggest something new to try?

Re: Not receiving verification email

ShayneS — Fri, 15 Aug 2025 22:46:26 GMT

@FrackingToaster

Do you receive an email if you press the forgot password tab and enter the email?

Re: Not receiving verification email

FrackingToaster — Mon, 18 Aug 2025 14:28:27 GMT

No, I do not receive that email either. I do receive every other email from Arlo just not the important ones.

Re: Not receiving verification email

ShayneS — Mon, 18 Aug 2025 21:33:54 GMT

@FrackingToaster

Can you Pm me with the best contact method for you and I will have someone from the team reach out.

Re: Not receiving verification email

FrackingToaster — Fri, 22 Aug 2025 08:51:26 GMT

I have already spent an hour on hold and 45 mins with one of your support team members, twice.

Re: Not receiving verification email

xtremekyter — Thu, 23 Oct 2025 20:25:24 GMT

Same here. I talked to Dexter in support and he came back and said it's on Arlos end and they are aware of it and are working on it. I say BS on that. I had to create another account just to be able to contact the support center. Meanwhile I can't access my cameras and need to change my payment method because the card I have stored with Arlo was hacked and I need to load a new one. I receive all Arlo emails except the verification email. Help.

Re: Not receiving verification email

xtremekyter — Thu, 23 Oct 2025 20:27:03 GMT

Did you ever get in to your account?

Re: Not receiving verification email

BrookeN — Thu, 23 Oct 2025 20:57:29 GMT

Hi, I have reached out to you via dm asking for more information. Can you please respond to that message at your earliest convenience.