topic Re: Status of the device in Arlo Secure

Status of the device

Edinburgh_lad1 — Sat, 20 Sep 2025 11:59:43 GMT

I thought I'd point out to the dev team @ShayneS that cameras report different statuses in the app and on the web. In the app: This device is idle but available ..., whereas on the web, it's This device is currently in the Arm Home mode and is detecting motion. It's yet another issue in the long list of issues, isn't it @ShayneS ?

Re: Status of the device

StephenB — Sat, 20 Sep 2025 12:30:13 GMT

@Edinburgh_lad1 wrote:

that cameras report different statuses in the app and on the web. In the app: This device is idle but available ..., whereas on the web, it's This device is currently in the Arm Home mode and is detecting motion.

FWIW, I think the web version is much clearer. "idle but available" sounds like the camera isn't armed.

Re: Status of the device

Edinburgh_lad1 — Sat, 20 Sep 2025 13:00:59 GMT

I really don't get how they can get it so wrong. Honestly, it's elementary stuff.

Re: Status of the device

ShayneS — Mon, 22 Sep 2025 23:18:09 GMT

@Edinburgh_lad1 Can you provide the steps to replicate this?

Re: Status of the device

StephenB — Tue, 23 Sep 2025 20:37:06 GMT

@ShayneS wrote:

Can you provide the steps to replicate this?

Just go into the device settings in both my.arlo.com and the phone app.

The web page says "This device is currently in the XXX mode and is detecting motion" right under the camera name.
The app says "This device is idle but available to detect motion, audio, and view live video" in the same place.

The web text is much clearer.

Re: Status of the device

Edinburgh_lad1 — Tue, 23 Sep 2025 22:16:37 GMT

Exactly that. Just simply go into the app and the web and check the status.

Re: Status of the device

ShayneS — Tue, 23 Sep 2025 23:00:42 GMT

Got it, I remember seeing this before, but I don’t have that option right now, which caused the confusion. Thanks for clarifying. I’ll look into why some users have this feature. Appears to be only missing on iOS.

I'll see why there are differences in status as well.

Re: Status of the device

ShayneS — Tue, 23 Sep 2025 23:08:03 GMT

I just received confirmation that the dev team is currently investigating this report. I will provide an update as soon as we have more information to share with the community.

Thanks!

Re: Status of the device

ShayneS — Thu, 25 Sep 2025 18:56:24 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: Status of the device

Edinburgh_lad1 — Sat, 27 Sep 2025 22:30:10 GMT

I'm seeing this on Android.

Re: Status of the device

Edinburgh_lad1 — Sat, 27 Sep 2025 22:45:30 GMT

Also @ShayneS I thought I'd say that I can see the message 'the camera is in arm away mode and is detecting motion', BUT this message appears for cameras that are and are NOT detecting motion, so not really accurate.

Re: Status of the device

ShayneS — Fri, 10 Oct 2025 17:29:05 GMT

Hey @Edinburgh_lad1

I just wanted to inform you, The cause has been identified, and the team is preparing a fix that will be included in one of the upcoming app updates. When I have more info I'll add it here.

Re: Status of the device

ShayneS — Tue, 14 Oct 2025 16:46:22 GMT

Just wanted to let you know, it looks like this has now been resolved with the latest update 6.5.0

Can you update to the latest version and let me know how it goes.

Thanks