topic Re: Unable to authorize payment in Arlo Secure

Unable to authorize payment

racingchick5150 — Thu, 07 Aug 2025 21:51:30 GMT

I got an email saying I needed to update my payment info or my subscription would be canceled. I updated it, or so I thought. I got a few more messages about it but I wasn’t worried since I had updated the info. Today I get an email saying my subscription was canceled. I logged in and tried entering the payment info but keep getting the same message “unable to authorize electronic payment”. I’ve tried a few different cards with no luck. It shouldn't be this hard to renew my subscription, unless Arlo doesn't want to make money?

Re: Unable to authorize payment

DannyBearAgain — Fri, 08 Aug 2025 02:41:48 GMT

My advice is to check the CCs statements as you may have been charged for each attempt based on other customer complaints.

Re: Unable to authorize payment

BrookeN — Fri, 08 Aug 2025 13:50:41 GMT

@racingchick5150 Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to authorize payment

N54martinez — Mon, 18 Aug 2025 14:07:29 GMT

I received several messages that said I need to update my account but or my account will be canceled.

Re: Unable to authorize payment

BrookeN — Mon, 18 Aug 2025 15:12:27 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to authorize payment

Jordonio — Tue, 19 Aug 2025 13:05:44 GMT

I am having this same issue as well.

Re: Unable to authorize payment

BrookeN — Tue, 19 Aug 2025 13:37:29 GMT

@Jordonio can you please provide the exact error message you receive?

Re: Unable to authorize payment

Jordonio — Thu, 21 Aug 2025 11:24:17 GMT

It says "unable to authorize electronic payment." I have tried multiple cards and end up in the same place.

Re: Unable to authorize payment

BrookeN — Thu, 21 Aug 2025 13:43:44 GMT

Re: Unable to authorize payment

BrookeN — Fri, 29 Aug 2025 13:20:14 GMT

@Jordonio I received your message and have reached out to support to contact you. They will be reaching out as soon as possible.

Re: Unable to authorize payment

eddie_v — Tue, 16 Sep 2025 04:14:16 GMT

Im having the same issue, how can i get it fixed?

Re: Unable to authorize payment

BrookeN — Wed, 17 Sep 2025 15:14:21 GMT

Thank you for your message @eddie_v , I have reached out to support. They will be contacting you as soon as possible.

Re: Unable to authorize payment

Tjohnson859 — Wed, 17 Sep 2025 19:01:28 GMT

Same thing happen to me

Re: Unable to authorize payment

BrookeN — Wed, 17 Sep 2025 19:27:52 GMT

On our side it appears there is issues with the card being used. Can you please try a different card.

Re: Unable to authorize payment

Tastebuddy — Sat, 27 Sep 2025 15:05:13 GMT

I am having this same issue. Does Arlo not want subscribers? How frustrating!!!

Re: Unable to authorize payment

BrookeN — Mon, 29 Sep 2025 16:02:03 GMT

@Tastebuddy can you please dm me a good callback number as well as a good time to call and I will have support reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to authorize payment

BKidd — Tue, 25 Nov 2025 01:41:07 GMT

This is apparently an ongoing issue. I was able to update the card (I was told a debit card is no longer an option) but get the Unable to authorize payment message. Could not do it on mobile or via desktop computer. I spent about an hour and a half working with two different chat reps to be told systems are busy and they'll get back to me within 24 hours with a resolution. Extremely frustrating, seems Arlo isn't interested in my business.

Re: Unable to authorize payment

BrookeN — Tue, 25 Nov 2025 15:21:37 GMT

I want to apologize for any frustration that is felt when trying to update your payment. I would be more then happy to help. Can you please dm me a good call back number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to authorize payment

BKidd — Thu, 27 Nov 2025 02:01:09 GMT

The issue is not inability to update the card. The site won't authorize any electronic payments using a valid card.

Re: Unable to authorize payment

BrookeN — Mon, 01 Dec 2025 16:32:09 GMT

I can have support help you with this. Can you please send a dm with a good callback number as well as a good time to call?