topic Re: error when paying subscription at the last step in Arlo Secure

error when paying subscription at the last step

Swearlo — Sat, 30 Jul 2022 01:13:53 GMT

when you get to the last step when you have to pay the subscription, there is no summary under summary and total and then nothing.

Re: error when paying subscription at the last step

JamesC — Mon, 01 Aug 2022 22:47:41 GMT

Swearlo,

Be sure you're entering all information correctly before trying to submit.

Are you experiencing any error messages?

JamesC

Re: error when paying subscription at the last step

Leigh_Hunt — Mon, 05 Sep 2022 22:58:46 GMT

I have had difficulty in subscribing to Arlo Secure with my Arlo Doorbell. I was asked if I would take a subscription for the price of $3.99 (Canadian)/mo. with a deduction of $3.00 (Canadian)/mo. for the first three months. I filled out my form with my credit card information, and then I must have made an incorrect entry, because I was dumped. It was a good offer, and I can't get back to it. Any suggestions?

Re: error when paying subscription at the last step

JamesC — Tue, 06 Sep 2022 18:56:14 GMT

Leigh_Hunt,

Did you receive an e-mail as well with the promotional offer or was this an in app notification?

JamesC

Re: error when paying subscription at the last step

Leigh_Hunt — Tue, 06 Sep 2022 19:22:56 GMT

I just now received an in-ap repeat of the offer and have now successfully subscribed to Arlo Secure. Another toy to play with in my retirement. Thanks for the help, anyway.

Re: error when paying subscription at the last step

Leigh_Hunt — Tue, 06 Sep 2022 19:27:04 GMT

I had also received an email headed by this:

I don't know how to fix this, but perhaps I can live without the free trial.