topic Re: I’m still getting charged. in Arlo Secure

I’m still getting charged.

grillmaster7544 — Mon, 05 Sep 2022 07:08:39 GMT

I am still getting charged for $16.11 per month after cancelling over a year ago. Please help.

Re: I’m still getting charged.

grillmaster7544 — Mon, 05 Sep 2022 07:11:50 GMT

Here is the previous reference:

Thank you for contacting Arlo Support. We have created a new case #43058843 to track the progress of your request.

Your Arlo Case Details
Case Number: 43058843
Subject: 644813
Created Date: 6/9/2022
Description: 644813

Please refer to your case number in any correspondence with Arlo Support.

Re: I’m still getting charged.

StephenB — Mon, 05 Sep 2022 10:56:34 GMT

@grillmaster7544 wrote:

Here is the previous reference:

Thank you for contacting Arlo Support. We have created a new case #43058843 to track the progress of your request.

Your Arlo Case Details
Case Number: 43058843
Subject: 644813
Created Date: 6/9/2022
Description: 644813

Please refer to your case number in any correspondence with Arlo Support.

Tagging the mods so they can escalate: @JamesC and @ShayneS

Re: I’m still getting charged.

JamesC — Tue, 06 Sep 2022 18:54:57 GMT

grillmaster7544,

I've opened and escalated a new support ticket detailing your concerns. An agent will reach out to you with an update as soon as possible.

JamesC