topic Re: No Arlo Tech Support?? in Arlo Secure

No Arlo Tech Support??

MrFixer — Sun, 15 Jun 2025 04:45:28 GMT

Per case # 44889011 I which I originally opened through the Arlo app, and later called the tech support number I was told that a tech would call me back. I've now been waiting for almost 12 hours for a callback, only to ask a human a simple question. I've been a customer of Arlo for 6 years and recently bought 2 new cameras to add to my Arlo ecosystem. Tomorrow I will be sending my 2 new Arlo cameras back and begin my search for a better camera ecosystem with real support.

Re: No Arlo Tech Support??

StephenB — Sun, 15 Jun 2025 11:15:00 GMT

@MrFixer wrote:

I've now been waiting for almost 12 hours for a callback, only to ask a human a simple question.

What is your question? We might be able to answer it here.

Re: No Arlo Tech Support??

BrookeN — Mon, 16 Jun 2025 15:36:03 GMT

@MrFixer we would be more than happy to help her in the community. I can also have support reach out to you if need be. However, the community has a lot of very knowledgeable users StephenB being one of them. And we would be more than happy to help.