topic clip scrolling Bug in iOS app in Arlo Secure

clip scrolling Bug in iOS app

TTV17 — Wed, 04 Jun 2025 13:11:45 GMT

When reviewing vid clips on iPhone, scrolling to the next clip in landscape, the vid shrinks in size by 70%. Clearly a bug in the latest app vs. 6.1.0 (9549).

Any schedule to fix?

Re: clip scrolling Bug in iOS app

DSallee — Wed, 04 Jun 2025 15:18:53 GMT

I am having the exact problem. For me it started about 4-5 updates back.

Re: clip scrolling Bug in iOS app

roundball — Wed, 04 Jun 2025 15:32:05 GMT

@TTV17 @DSallee

Have encountered the same very annoying problem.

Started a week or so ago after an App update.

And the latest App update 6.1.0. still hasn't fixed it.

Re: clip scrolling Bug in iOS app

ShayneS — Thu, 05 Jun 2025 23:41:46 GMT

Thank you for letting me know, I just reproduced this and escalated to the appropriate team. I will add more info as soon as possible.

Note: It sounds like this has already been identified and being worked on

Re: clip scrolling Bug in iOS app

roundball — Fri, 06 Jun 2025 00:04:31 GMT

@ShayneS

Looks like it’s working now on mine…in fact, it seems like it might be an overall improvement.

Now when I click a recording image in Feed, it opens larger than it used to, and maintains the size swiping to the next recording.

( that’s just one camera scene though )

Re: clip scrolling Bug in iOS app

roundball — Fri, 06 Jun 2025 00:28:54 GMT

@ShayneS

PS: Just had a FedEx delivery truck & driver, packages delivered to the front porch, etc…using 2 different cams, and the series of a few recording images were also larger and swiping worked fine.

IMO, this current style not only fixes the swiping problem, but is an image size improvement too.

( still no UI change from 6.1.0. )

Re: clip scrolling Bug in iOS app

roundball — Fri, 06 Jun 2025 12:22:34 GMT

@ShayneS

Well, FYI...unfortunately, the original problem is back again

Re: clip scrolling Bug in iOS app

roundball — Tue, 10 Jun 2025 13:22:28 GMT

@ShayneS

Just following up…any idea if / when this problem will be fixed ??

Thanks

Re: clip scrolling Bug in iOS app

ShayneS — Tue, 10 Jun 2025 16:37:07 GMT

it Looks like it's planned to be addressed in a following update.

Re: clip scrolling Bug in iOS app

Butterboy — Tue, 10 Jun 2025 20:23:17 GMT

Also having the same issue on IOS. When I scroll backwards the screen turns black. Scroll forward and the size reduces.

Trouble viewing Feed on iPhone app v. 6.1.0 (24-May-2025); iPhone 14Pro iOS 18.5

dpasiuk — Fri, 13 Jun 2025 03:40:20 GMT

Friends,

In recent months I have been unable to scroll through Feed in the iPhone app in full-screen mode. I have experienced a couple problems described below.

I open the app to Feed, choose one of the videos to view, turn to view in full screen, and scroll left or right. Only the first video shows in full screen mode. The next video and all the rest pop down to a small, almost unviewable, size. Occasionally the videos disappear and I have to close/reopen to continue.

Has anyone else seen this? Any suggestions on how to fix?

Thanks

Re: Trouble viewing Feed on iPhone app v. 6.1.0 (24-May-2025); iPhone 14Pro iOS 18.5

roundball — Sun, 15 Jun 2025 15:54:52 GMT

@dpasiuk @ShayneS

Yes, pretty much what this thread is all about…moderator says Arlo is aware…we’re all just waiting for them to fix it.

Re: Trouble viewing Feed on iPhone app v. 6.1.0 (24-May-2025); iPhone 14Pro iOS 18.5

dpasiuk — Mon, 16 Jun 2025 03:40:29 GMT

Thank you, @roundball.

Re: clip scrolling Bug in iOS app

ShayneS — Mon, 16 Jun 2025 17:52:40 GMT

Just wanted to update you, the development team is currently working on the fix. We will provide an update as soon as we have more information to share with the community.

Re: clip scrolling Bug in iOS app

ShayneS — Tue, 17 Jun 2025 00:11:18 GMT

This should now be resolved with the latest version of the Arlo app 6.1.5

Please make sure you have the latest version and test again.

Re: clip scrolling Bug in iOS app

roundball — Tue, 17 Jun 2025 12:29:34 GMT

@ShayneS

FYI, Seems to be working correctly for me again...thanks