topic Re: Billing in Arlo Secure

Billing

deb1616 — Thu, 15 May 2025 19:16:06 GMT

I would like to know if I paid for the year as the bill says why was I charged on April 16, $21.19 also why am I being charged on May 14 for $21.19 I would like a refund

Re: Billing

BrookeN — Thu, 15 May 2025 20:29:50 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Billing

deb1616 — Thu, 15 May 2025 20:52:45 GMT

570-877-9585 anytime after

2:30 PM copy of bill and Citi Card statement

Receipt

Arlo ID donjonesdebsnell@gmail.com

Account #	97446647
Date	4/9/2025
Statement #	AAM00000048286758
Billed to {None} , , ,

Payment details Price

Plus Annual - US 4/9/2025 - 4/8/2026	$ 215.88
Credit line (Sum of all Credits)	$ -0.00
Taxes	$ 12.96
Total	$ 228.84
Note: If you changed your subscription plan during the last billing period that resulted in a refund, please allow 1-2 business days for the refund to be issued. A separate receipt will be emailed to you when the refund is processed. DEBORAH A SNELL Account Summary Trans. Post date date Description Amount Payments, Credits and Adjustments 04/17 ONLINE PAYMENT, THANK YOU -$500.00 Customer Service 1-855-473-4583 Page 2 of 3 (TTY: 711) Standard Purchases 04/13 04/13 HLU*HULUPLUS SANTA MONICA CA $10.59 04/16 04/16 ARLO TECHNOLOGIES INC 408-638-3750 CA $21.19 04/22 04/22 STARLINK INTERNET 3106829683 CA $120.00 Fees charged Total fees charged in this billing period $0.00 Interest charged Date Description Am

Re: Billing

deb1616 — Tue, 27 May 2025 13:50:15 GMT

I have not heard from anyone about being charged twice for a monthly charge after I paid for a yearly fee. My phone number is I am available any day after 2 PM.

Re: Billing

BrookeN — Tue, 27 May 2025 13:52:59 GMT

Thank you for providing your phone number. I have reached out to support, they will be contacting you as soon as possible.