topic Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views in Arlo Secure

Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

ArloWatcher — Sat, 10 May 2025 17:15:35 GMT

Hi James,

I noticed that when using the Arlo Web Portal, and you go to Routines => Modes => Arm Home or Arm Away, the ability to scroll the page is not enabled. Without scrolling enabled, you can't see all of your devices.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

jguerdat — Sun, 11 May 2025 22:18:26 GMT

Agreed, same here. @JamesC , @ShayneS , @BrookeN can you see if the team is working on fixing this?

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Wed, 14 May 2025 14:34:08 GMT

Thank you for bringing this to our attention. I have reached out to our development team to look into this further. I will update the community as soon as possible.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

KachinaShadow — Sat, 17 May 2025 16:59:16 GMT

@BrookeN

How 'bout, while they're looking at the web portal, they also look at when you set the FOV frame, there's no way to save the settings...just the message that if you leave now, your settings will not be saved.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Tue, 20 May 2025 14:44:46 GMT

Can you send me a screenshot of the message after creating the FOV frame?

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

KachinaShadow — Tue, 20 May 2025 15:49:42 GMT

Good Morning Brooke,

Guess I spoke too soon on the FOV issue and should have waited a day to try it again. That day, when done setting the FOV, clicking on the magnifier icon to save it would do nothing but today it's OK. Of course the original issue of the scrolling still remains.

Paul

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Tue, 20 May 2025 15:55:43 GMT

Yes, we are still investigating the scrolling behavior.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

James27 — Wed, 04 Jun 2025 18:58:14 GMT

Where does Arlo stand on fixing this issue. I reported this problem to Arlo Support this morning, not knowing it was previously reported. I then found this discussion on the very same topic. The bad news is the support person I spoke with didn't even know this was an ongoing problem for the portal. You would think Arlo would do a better job of keeping their support personnel up to speed on existing reported problems that are being investigated and providing more updates to the community on the findings and plans to fix the issues reported by the community.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

James27 — Sat, 07 Jun 2025 18:29:55 GMT

Are we going to ever get a real response on this problem from someone that directly works for Arlo or are they going to continue to ignore us?

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Mon, 09 Jun 2025 13:17:36 GMT

We are still investigating this, however the work around for now would be to zoom out on the screen. You would then be able to see all the devices. I will update the community as soon as possible.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

James27 — Fri, 20 Jun 2025 16:40:09 GMT

#brookeN

Zooming out is not an acceptable solution when you have a lot of devices assigned to a routine like I do. Where does Arlo stand on fixing this error?

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Mon, 23 Jun 2025 13:24:59 GMT

The development team is currently investigating this, I will update you as soon as possible.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Fri, 27 Jun 2025 15:23:18 GMT

This should now be resolved. Please make sure the web portal is up to date and check to see if you are now able to scroll.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

jguerdat — Sat, 28 Jun 2025 12:09:59 GMT

Hint: I had to refresh the page to get scrolling to work.

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

KachinaShadow — Mon, 30 Jun 2025 16:17:53 GMT

@BrookeN wrote:
This should now be resolved. Please make sure the web portal is up to date and check to see if you are now able to scroll.

Resolved 😁

Re: Need scrolling enabled in Arlo Web Portal In Arm Home and Arm Away views

BrookeN — Mon, 30 Jun 2025 16:19:09 GMT

Perfect, thank you for the update.