topic Re: 6.0.0 remote access disappeared in Arlo Secure

6.0.0 remote access disappeared

HMW-transport — Mon, 05 May 2025 13:15:13 GMT

Version 6.0.0

access to my library is gone,

Including port forwarding option.

This happened 2yrs ago when VERISURE ”on their own” linked my Arlo system with their app.

So I called them but they said this was not the case this time.

I also tried app 6.0.2, but there is nothing there either..

please advice…

Re: 6.0.0 remote access disappeared

jguerdat — Mon, 05 May 2025 13:35:57 GMT

Is this for iOS? I'm not aware of 6.0.2 for Android. Did you reboot the phone and reinstall the app? You mention "library" - are you still using the old UI that uses that to view recordings?

Re: 6.0.0 remote access disappeared

HMW-transport — Mon, 05 May 2025 14:26:11 GMT

Sorry iOS 18.4.1 on 2 separate devices.

Yes I was using old UI until now,

now both devices has latest 6.0.2

just came of the phone with VERISURE and they would investigate.

Re: 6.0.0 remote access disappeared

BrookeN — Wed, 07 May 2025 15:01:36 GMT

@HMW-transport are you still seeing this same behavior?

Re: 6.0.0 remote access disappeared

HMW-transport — Wed, 07 May 2025 17:05:49 GMT

Hi @BrookeN

No, much more stable now.

it came and went numerous times.

I can now see the port forwarding settings and the stored content at home.

One thing remains, I can not see cloud stored videos that are shared with me from friend and remote units.
Furthermore my friends don’t se videos that I share.

I get all the notifications from all units but nothing is visible in UI.

VMB5000r6 1.27.0.0 1934_03495c2

iOS phone

App 6.0.2 (9363)

thanks,

Re: 6.0.0 remote access disappeared

BrookeN — Wed, 07 May 2025 17:38:24 GMT

Are you and your friends on the same user interface?

Re: 6.0.0 remote access disappeared

HMW-transport — Wed, 07 May 2025 17:46:22 GMT

Hi @BrookeN

Much more stable now,

It came and went a few times.

But now I can see my library remotely, and also port forwarding settings.

The issue now is that I can’t see the remote cameras/files “pro2” in the cloud that are shared to me.

nor can friends se my shared cameras

I get all the notifications, but nothing in the UI.

VMB5000r6

1.27.0.0 1934_03495c2

App 6.0.2 (9363)

iOS

Re: 6.0.0 remote access disappeared

StephenB — Wed, 07 May 2025 18:48:16 GMT

@HMW-transport wrote:

One thing remains, I can not see cloud stored videos that are shared with me from friend and remote units.
Furthermore my friends don’t se videos that I share.

I get all the notifications from all units but nothing is visible in UI.

In order for this to work, all the accounts need to be using the same user interface - either all showing "Library" in the app menu, or all showing "Feed" and "Dashboard".

Can you check if that is the case?

Re: 6.0.0 remote access disappeared

HMW-transport — Wed, 07 May 2025 19:15:52 GMT

Roger that.

that explains it,

i humbly thought that the old shares would just work.

my content is now visible to shared friends with new UI. 👍🏻

unfortunately I can’t test receiving feeds for now,

1 unit is tied in with HomeAssistant system and we don want to experiment just now.
the second unit I have to look at coming weekend.

great service here, thanks all!!

and a key word to all posting in this forum, PATIENCE

Best rgrs