topic Re: Changing providers Arlo GO in Arlo Secure

Changing providers Arlo GO

Lakelady666 — Tue, 23 Aug 2022 03:41:30 GMT

Hi,

what is the right procedure for changing the sim and Network Carrier in an Arlo Go.

At the moment I have the ARLO Go linked to a Vodafone Sim card, I would like to change to a different providers Sim card. It does not work by just swapping cards.

What is the right way of doing this?

thanks.

Re: Changing providers Arlo GO

jguerdat — Tue, 23 Aug 2022 14:56:44 GMT

I don't believe changing carriers can happen due to different radio hardware in the camera.

Re: Changing providers Arlo GO

StephenB — Wed, 24 Aug 2022 10:27:55 GMT

@Lakelady666 wrote:

what is the right procedure for changing the sim and Network Carrier in an Arlo Go.

At the moment I have the ARLO Go linked to a Vodafone Sim card, I would like to change to a different providers Sim card. It does not work by just swapping cards.

What is the right way of doing this?

Some folks have posted that you need to first put the new SIM in your phone, and unlock the PIN. Then install it in the camera.

Others say that you might also need to manually enter the APN in the camera setup procedure.

This isn't a camera I own, so I have no direct experience here.

Re: Changing providers Arlo GO

Lakelady666 — Thu, 25 Aug 2022 03:15:06 GMT

It appears it is possible. At least in NZ, you need to request the APN data from the new provider and change the APN settings in the app for that camera, reset the camera using the QR code provided and then re-invite any users.
I changed from Vodafone to 2degrees.

Re: Changing providers Arlo GO

Lakelady666 — Thu, 25 Aug 2022 03:20:37 GMT

I had a lot of trouble until I realized that I needed to re-set the APM data before changing out the SIM, I re-set the data, saved it, swapped out the SIM, scanned the QR code the app provided and the camera re-loaded onto my app using the new provider. I then had to re-authorise other viewers so they could see the camera again, some had to re-start their apps.

Re: Changing providers Arlo GO

StephenB — Thu, 25 Aug 2022 10:18:31 GMT

@Lakelady666 wrote:

I had a lot of trouble until I realized that I needed to re-set the APN data before changing out the SIM, I re-set the data, saved it, swapped out the SIM, scanned the QR code the app provided and the camera re-loaded onto my app using the new provider. I then had to re-authorise other viewers so they could see the camera again, some had to re-start their apps.

Thanks for providing this info!