topic Re: Standby Issues in Arlo Secure

Standby Issues

catwatcher — Wed, 30 Apr 2025 22:25:51 GMT

Since the app updated, the "Standby" mode does not activate. Consequently, cameras are constantly on. Would like to resolve this easily if possible.

Re: Standby Issues

StephenB — Wed, 30 Apr 2025 23:13:13 GMT

@catwatcher wrote:

Since the app updated, the "Standby" mode does not activate. Consequently, cameras are constantly on. Would like to resolve this easily if possible.

Are you using a "friend" account? Or are you using the primary account?

Re: Standby Issues

catwatcher — Thu, 01 May 2025 01:51:32 GMT

Using primary account. Thanks

Re: Standby Issues

StephenB — Thu, 01 May 2025 11:21:35 GMT

@catwatcher wrote:

Using primary account. Thanks

Are you saying that when you press the Standby icon on the dashboard screen, the icon does not turn green?

If it does turn green, are you seeing the transistion to Standby mode showing up in the feed?

Or are you instead saying that the system is changing to Standby, but is still detecting motion?

Re: Standby Issues

catwatcher — Fri, 02 May 2025 02:05:18 GMT

Standby does go green, and does show up in the Feed. But still motion is detected.

Re: Standby Issues

StephenB — Fri, 02 May 2025 11:49:53 GMT

@catwatcher wrote:

Standby does go green, and does show up in the Feed. But still motion is detected.

Did you double-check that that there are no camera rules in the standby mode?

Re: Standby Issues

ShayneS — Fri, 02 May 2025 20:24:30 GMT

Hi @catwatcher

I see you have some rules set to send a notification and record for motion while in standby mode. Can you double check these rules are set correctly for the desired cameras.

Re: Standby Issues

catwatcher — Sat, 03 May 2025 19:15:06 GMT

Fantastic, issue solved! You are correct. The rules in Standby setting allowed for camera activation and notification. Thank you much!

Re: Standby Issues

ShayneS — Wed, 07 May 2025 00:02:39 GMT

@catwatcher

Were you able to verify this?