topic Help with Canceled subscription in Arlo Secure

Help with Canceled subscription

Bee3 — Mon, 14 Apr 2025 23:11:29 GMT

I canceled my subscription a year ago. Arlo continues to charge me. No way to contact them, as I canceled my subscription. Changed my credit card number 8 months ago. They still charge me. Please help!

Re: Cancel subscription

Edinburgh_lad1 — Mon, 14 Apr 2025 12:52:39 GMT

If you indeed cancelled, you should report the fact that you're continuing to be charged to your bank. You should also report this to your trading standards office, as such practices, i.e. continuing to charge you when you cancelled, are not allowed, i.e. illegal. It's basically fraud.

Re: Help with Canceled subscription

ShayneS — Mon, 14 Apr 2025 23:12:32 GMT

Hi @Bee3

Thank you for reporting this. I have escalated this to the appropriate team and they will be reaching out as soon as possible.