topic Re: 2025 Pricing Change in Arlo Secure

Subscription Price Increase 2025

JRod12345 — Wed, 08 Jan 2025 00:00:59 GMT

Just got a notification that the subscription of the Arlo Secure Plan is being increased yet again. What I find appaling is the fact that the company tries to justify the price increase with all these new features yet the increase for the monthly subscription option is a significant $8/month unless you want to pay for a full year in advance which is what many companies are doing to lock you in. I remember just a couple of years ago I was paying $9.99/mo which will now be double for the same quality equipment I can get with many of their competitors. So, what I will do instead is cancel my subscription and trash the cameras and switch to something better and more reasonable priced. This is not to offer the end users more features but to price gouge and be greedy.

Re: Introducing Arlo Secure - FAQ & Resources

Dhudn — Thu, 02 Jan 2025 12:55:06 GMT

Another price increase today - Shameful. full that’s +100% in 2 years .

Price hike announced today

AquilaJ — Sat, 04 Jan 2025 01:17:50 GMT

What’s everyone’s thought on the recently announced price hike here in the states? I can’t justify my package going up $84 a year for absolutely no reason. The cameras barely work! Notifications are lagged, or sometimes the camera misses whole people who are coming up to the door. Yet, they want to change so much more? This increase will force me to have to cancel and find a different option for security.

Re: Price hike announced today

anewtoi — Sat, 04 Jan 2025 02:19:48 GMT

Sooo many reasons to drop this poor excuse for a company. This latest money grab is the worst. Not just raise but to skyrocket the increase by over 50% is ridiculous. What increase in service are they offering other than double storage. Big fn deal. How about giving back local storage. 3 base stations, 6 pro 2 , 2 ultra 2’s , 2 wired doorbells on top of not being able to add my super scary MIL who moved in recently unless I upgrade to your Gen 2 app that by all accounts is horrible. Anyone remember the Netgear days? My search for Poe cameras begins today! I will do the annual payment for one year since it’s totaling what I’m currently paying and it gives me time to get my ducks in a

row but IM DONE!

Cancelling plan

Cragsmoor — Sat, 04 Jan 2025 02:55:31 GMT

Just got an email about the new price increases. This is ridiculous so I will cancel. Goodbye Arlo.

Re: Subscription Price Increase 2025

Cragsmoor — Sat, 04 Jan 2025 02:57:50 GMT

I will also be cancelling. Ridiculous.

Re: Subscription Price Increase 2025

BFritz2019 — Sat, 04 Jan 2025 03:59:27 GMT

Same here… was forced to buy a subscription for different cameras. Cameras lose connection; activity zones are worthless; and not interested in the other garbage. Wish I would just have the old way back…. 7 days recording to my base units and be done with this monthly garbage. At $150 a year, (already paid 150 for the last 2 years) plus the cost of the cameras and hubs - figured 8’ve spent well over $1500 all in…. Could have purchased a normal camera system. Off to start the research…. Won’t be renewing.

Re: Subscription Price Increase 2025

fierce750 — Sat, 04 Jan 2025 04:28:43 GMT

GoodBye Arlo

Hello EUFY.

Done with this yearly BS.

Re: Subscription Price Increase 2025

KlondikeCO — Sat, 04 Jan 2025 04:30:48 GMT

Agree completely. None of those new "features" are worth another $85/year. It's simply a money grab, and a coerced 'upgrade'. The email is classic FUD - if you don't agree, then the price will jump right now. I'm wondering what other terms are in there that we have to agree to (i.e. do they force us to allow them to use our videos to train their AI).

Darned glad I didn't upgrade the cameras this season like I'd considered. Hopefully Apple comes out with their rumored devices this year, because it'll be the last year I ever own Arlo's.

Re: Subscription Price Increase 2025

KlondikeCO — Sat, 04 Jan 2025 04:32:47 GMT

And yep - this is in the new TOS: "If your Arlo Service utilizes facial recognition, object recognition, and other artificial intelligence capabilities then Arlo may capture digital images, videos, sounds, and use information provided by your Arlo system. Arlo automatically may compare these captured images and sounds to databases of stored records. You explicitly agree that such data and other biometric or environmental data may be captured by your Arlo system and used and analyzed by the Arlo Service, but Arlo employees do not view your private images or private videos without your permission."

I'm going to look for a replacement system now, one that uses Apple Secure video and actually respect user privacy.

Re: Subscription Price Increase 2025

BFritz2019 — Sat, 04 Jan 2025 04:50:39 GMT

Looks like a new Eufy system with a couple of the S340 cameras will do the job. No subscription and no BS.

Re: Subscription Price Increase 2025

KlondikeCO — Sat, 04 Jan 2025 04:54:28 GMT

The new Eufy ones don't use homekit, and the cellular doesn't work with it either.

I may just bite the bullet, renew for one year and hope that Apple releases something at WWDC. But one way or another, this is definitely my last year with Arlo.

One things for sure, I won't miss the horrible enclosures that are impossible to open to change the battery. Worst design ever.

Re: Subscription Price Increase 2025

robert9901 — Sat, 04 Jan 2025 04:58:20 GMT

Yep, I'm also canceling. 250% increase in the past 12 months for a single camera plan. Don't need or want any of these new features either.

Re: Subscription Price Increase 2025

Byedvob — Sat, 04 Jan 2025 10:46:11 GMT

I just got their special offer email too! Are they serious? I’m also about to cancel because it’s not clear if I can just keep my old plan at $150 and not choose the upgrade? I would do that. In fact, my Arlo page says the old automatic renewal is set for $150, but their offer email says the automatic upgrade will be the updated system for $150 first year, then increase in cost next year? How perfectly ambiguous! Are they kidding? Their users are not morons. I just want to keep my old plan at same price. CAN I JUST DO THAT ARLO?

Arlo secure plan

Jeff__h — Sat, 04 Jan 2025 12:18:19 GMT

So, we have been forced into a new app filled with bugs and reduced functionality. Took away all the flexibility of current customers. New cameras are forcing users to buy the secure plan to view recordings. Now I get an email saying you want to raise monthly cost by 50%???. Your new app is so bad you should be reducing cost! But 50% increase is a slap in my face. After investing many $ you now want more $??? For what?? What we have today is worthless and certainly not a reliable security system.

i am feed up with Arlo forcing me into using a poor product and now expecting me to pay more when they aren’t delivering a service worth even the previous fee. You are ripping me off and I’m done. I will replace all my cameras within the next year and be done with this company. How dare you!!!

Cut the crap, Arlo management

Cragsmoor — Sat, 04 Jan 2025 12:43:30 GMT

I will be cancelling my Arlo plan. This company doesn’t realize that we just want a good product without any fancy features like AI bull****. Cut the crap. You’re a security camera company, not Google. You can keep costs low by focusing on the basics instead of empire building.

Re: Subscription Price Increase 2025

tha_king92 — Sat, 04 Jan 2025 15:44:46 GMT

Such bull**bleep**. I'll be calling too and giving them my two cents. I didn't ask for increased storage and all these other dumbass AI features the plans the way they are before you guys is all of your customers

Re: Subscription Price Increase 2025

g-ae — Sat, 04 Jan 2025 15:51:50 GMT

Arlo has been my most disliked service I've used. And while my basic needs with it and the hardware is okay, the price increases have not been.

I came to conclude that Arlo's sales tactics are extremely aggressive and it will be the death of them in the coming years. I invested in some cameras a while ago and this is the second unreasonable price hike in two years. 2023 to 2024 63% this year 44%(by being forced to yearly subscription). I've lost all faith in this company. It's obvious that either the company management is doing poorly or that they are following Boeing madness to company stock chase. And we all know what happened there.

As a service company the worst you can do is to harass and chastised your customers year after year when you know you have some weakness in your system to start with, adding gizmo features isn't going to help your case. Your technical feature justifications are poor sign of your customer understanding.

Considering the hardware investment I'll stick around for one more year but after that I'm going to seriously going to look at alternatives. Because this is definitely the worst approach to customer relation. If your business model is full of holes, don't go blame you customers.

Shame on you Arlo!

Like many I'm taking my own personal time to voice my opinion. It isn't free. You should take notice!

Outrageous 2025 Increase

Spring47 — Sat, 04 Jan 2025 16:21:07 GMT

Arlo is going to lose a lot of customers and goodwill with this latest outrageous increase. The monthly/yearly costs were already too high. I was thinking of canceling my $12.99/month subscription, no way I'm paying $19.99/mo . Will not recommend Arlo to anyone. What a horrible way to treat and take advantage of customers.

Re: Subscription Price Increase 2025

Retired_Member — Sat, 04 Jan 2025 16:33:26 GMT

Same here I’m done

hello eufy