topic Re: being charged for cancelled subscription in Arlo Secure

being charged for cancelled subscription

elan22 — Mon, 24 Mar 2025 16:11:13 GMT

Hi,

I canceled my account several months ago but noticed I am still being charged.

How can I contact anyone at Arlo to cancel these charges? I can't chat or call since I no longer have an account.

Re: being charged for cancelled subscription

BrookeN — Mon, 24 Mar 2025 18:42:04 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: being charged for cancelled subscription

elan22 — Mon, 24 Mar 2025 20:09:02 GMT

thanks for willing to help but I can't find any of the options you mentioned.

I don't have an envelope icon and could not find any messenger related option in the "my settings" section

Re: being charged for cancelled subscription

StephenB — Mon, 24 Mar 2025 20:13:51 GMT

@elan22 wrote:

thanks for willing to help but I can't find any of the options you mentioned.

I don't have an envelope icon and could not find any messenger related option in the "my settings" section

Are you looking in the forum? These aren't on my.arlo.com, they are here.

The envelope icon is here:

The settings screen is here:

Re: being charged for cancelled subscription

BrookeN — Tue, 25 Mar 2025 14:00:35 GMT

@elan22 thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.