topic Re: Arlo Secure Subscription in Arlo Secure

Arlo Secure Subscription

Miaaa — Sat, 22 Mar 2025 21:43:46 GMT

I have just signed into an old account on Arlo. I haven’t set up my cameras on this account. However I was not aware. I had paid for a subscription and it turns out, I made it for the wrong account. I just want my money back and to actually pay for the right account. However, Arlo has no phone number and only has a robot to deal with issues like these. I cancelled my subscription but they still have my money. How can I get my money back?!!

Re: Arlo Secure Subscription

jguerdat — Sun, 23 Mar 2025 14:56:58 GMT

Arlo doesn't refund cancellations anymore. Subscribing to a monthly plan costs a bit more than the yearly plan but at least minimizes the loss.

However, @JamesC , @ShayneS , or @BrookeN may be able to help out.

Re: Arlo Secure Subscription

BrookeN — Mon, 24 Mar 2025 19:19:57 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.