topic Apology in Arlo Secure

Apology

Edinburgh_lad1 — Wed, 19 Mar 2025 00:09:33 GMT

So, Google has sent me an email this evening to "sincerely apologise" for the disruption with Chromecast Audio and Chromecast (2nd gen) (cause: expired certificate). It's a decent thing indeed to do that.

@JamesC However, I've never received an apology from Arlo for any of the issues that have been going on for months or for the poor user experience (= your app) you continue to deliver, despite the wide-spread criticism and dissatisfaction of your customers, or for the past issues that had an impact on me as a user/users in general.

I hope you guys can compel yourselves one day to finally apologise, sooner than later, and tell us how and when you're going to put things right for us.

Re: Apology

Retired_Member — Wed, 19 Mar 2025 00:45:51 GMT

As long as it doesn't delay their exceptionally quick response time! /s - in case that's needed

Re: Apology

alex_loo — Wed, 19 Mar 2025 23:46:34 GMT

apparently ARLO considers this community small as compared to customers from general public. I can also see suffering users in other channels like facebook ARLO User Group. Potentially, we can line up people there to strengthen this community further.

Alex