https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443580#M12530 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1027131">@Niconesm</a></SPAN> can you please check now to see if you see the subscription?</P> Mon, 10 Mar 2025 19:22:27 GMT BrookeN 2025-03-10T19:22:27Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2442351#M12332 <P>After the free trial ended, I paid for the annual subscription. Card was charged and email received confirming payment, but app/account still shows that I have no plan. Attempted to chat with the customer support through the app, but after keeping the chat open for over an hour and getting absolutely no reply gave up on that. Someone please tell me how I can talk with an actual person or get this sorted out.&nbsp;</P> Sat, 01 Mar 2025 17:31:31 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2442351#M12332 EPSkelton 2025-03-01T17:31:31Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2442362#M12334 <P>Update: Issue resolved. Was able to finally contact customer support through app and get problem resolved.&nbsp;</P> Sat, 01 Mar 2025 18:30:43 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2442362#M12334 EPSkelton 2025-03-01T18:30:43Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443257#M12475 <P>Hi, I’m having the same exact problem. How did you get a hold of someone through the app? I never get a direct response&nbsp;</P> Sat, 08 Mar 2025 02:44:38 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443257#M12475 Hhudiell 2025-03-08T02:44:38Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443541#M12518 <P>Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.<SPAN style="color:rgba(var(--sk_foreground_high_solid,134,134,134),1);font-size:13px;">&nbsp;</SPAN></P> <P>&nbsp;</P> Mon, 10 Mar 2025 16:02:08 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443541#M12518 BrookeN 2025-03-10T16:02:08Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443562#M12526 <P>I am having the same issue. I purchased a plan through the Arlo IOS app and the plan is not showing up. I have been paying for the subscription and I am not able to use it. The app does not recognize my plan. I have submitted multiple call requests and I have not received a call back. I cannot get in contact with Arlo or get my issue resolved.&nbsp;</P> Mon, 10 Mar 2025 17:29:05 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443562#M12526 Niconesm 2025-03-10T17:29:05Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443580#M12530 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1027131">@Niconesm</a></SPAN> can you please check now to see if you see the subscription?</P> Mon, 10 Mar 2025 19:22:27 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443580#M12530 BrookeN 2025-03-10T19:22:27Z https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443917#M12556 <P>Yes, the issue is fixed. Thanks!</P> Thu, 13 Mar 2025 21:29:43 GMT https://community.arlo.com/t5/Arlo-Secure/Paid-subscription-not-showing-up/m-p/2443917#M12556 Niconesm 2025-03-13T21:29:43Z