topic Subscription fraud in Arlo Secure

Subscription fraud

ant1568 — Sat, 08 Mar 2025 11:23:46 GMT

Arlo invoiced me for £53.33 and then took £58.82 from my bank. How does that work? So far I've got nowhere with phonecalls, chats and emails. They claim to have escalated the complaint, but I've yet to hear back. I am raising a dispute with my bank for an unauthorised payment and will be taking this to the |Financial Ombudsman. This company needs to be closed down.

Re: Subscription fraud

BrookeN — Mon, 10 Mar 2025 17:52:03 GMT

I have already assisted you with this. Please try not to double and triple post.

Re: Subscription fraud

ant1568 — Sun, 16 Mar 2025 13:21:56 GMT

Hi,

I have now had a response and understand how the billing worked, thank you.

However I still want to cancel my renewed annual contract, which I believe I can do under consumer law and receive a refund of the balance.

Anthony

Re: Subscription fraud

BrookeN — Mon, 17 Mar 2025 13:56:40 GMT

Support will have to help you with that as well. Did you ask them about that when they had reached out to you?