topic Re: Unable to update support case in Arlo Secure

Unable to update support case

speedf1 — Mon, 03 Mar 2025 20:30:17 GMT

I have a couple of support cases that that I'm unable to update when support ask me to update information.

After filling in requested information and pressing the update button I get:

"page unavailable".

Looks like at least one other person on this community site has seen this issue. Is there a fix?

Re: Unable to update support case

speedf1 — Mon, 03 Mar 2025 20:30:51 GMT

Re: Unable to update support case

BrookeN — Tue, 04 Mar 2025 22:17:26 GMT

Can you try to delete the cache and cookies?

Re: Unable to update support case

speedf1 — Sat, 08 Mar 2025 08:59:46 GMT

I've done this. Also tried in icognito mode, different browsers and a different PC (on a different network). This is definitely something on the Arlo server side.

Re: Unable to update support case

BrookeN — Mon, 10 Mar 2025 15:25:32 GMT

I reached out for an update regarding updating the case and the error you are seeing. The Verisure side is aware of the behavior you are seeing and they are currently working on a resolution.