topic Re: Android app 5.5.4_28812 in Arlo Secure

Android app 5.5.4_28812

alex_loo — Wed, 26 Feb 2025 21:42:56 GMT

5.5.4_28812

Updates keep coming let's move those outstanding issues here and see if they are fixed this time.

Still outstanding and NOT fixed even by 5.5.3:

can't access local recordings since at least 5.5.2 (as reported by @JP-FR in this message)
"library" version crashing when clicking push notification (since 5.5.2) (reference and then this message as reported by @Trusti )

Unknown as to whether 5.5.4 fixes these:

geofencing not working all the times (since at least 5.4.2) (reported by @alex_loo )
leave home automation not working since 5.5.2 (reference as reported by @jguerdat )
FEED page misbehaviour (since sept/oct-2024?) (as reported by @KachinaShadow and @alex_loo in this message)
- redundant dates that are not grouped together (and this is wrong)
- recordings grouped under wrong date (especially for those around the midnight. I am suspecting this has something to do with wrong use of time in different timezone)
- recordings time sometimes wrong

Alex

Re: Android app 5.5.4_28812

booxman — Wed, 26 Feb 2025 23:16:20 GMT

Arlo's "inability" to fix the myriad growing dysfunctional aspects of their app with bad updates is intentional. They have the ability to deliver a funtional app to non-subscribers but obviously have no intention to do so. Stop updating your apps or suffer their consequences.

Re: Android app 5.5.4_28812

JP-FR — Fri, 28 Feb 2025 20:42:24 GMT

5.5.4 28812 => still no access to recordings...

Re: Android app 5.5.4_28812

alex_loo — Mon, 03 Mar 2025 00:25:00 GMT

5.5.4_28812

Updates keep coming let's move those outstanding issues here and see if they are fixed this time.

Confirmed NOT fixed by this latest 5.5.4:

can't access local recordings (confirmed not fixed by 5.5.4 as reported by @JP-FR in this message)
- since at least 5.5.2
- (confirmed not fixed by 5.5.3 as reported by @JP-FR in this message)

Unknown as to whether 5.5.4 fixes these:

"library" version crashing when clicking push notification
- (since 5.5.2) (reference )
- confirmed not fixed in 5.5.3 in this message as reported by @Trusti
geofencing not working all the times (since at least 5.4.2) (reported by @alex_loo )
leave home automation not working since 5.5.2 (reference as reported by @jguerdat )
FEED page misbehaviour (since sept/oct-2024?) (as reported by @KachinaShadow and @alex_loo in this message)
- redundant dates that are not grouped together (and this is wrong)
- recordings grouped under wrong date (especially for those around the midnight. I am suspecting this has something to do with wrong use of time in different timezone)
- recordings time sometimes wrong

Alex

Re: Android app 5.5.4_28812

alex_loo — Mon, 03 Mar 2025 02:59:19 GMT

5.5.4_28812

Updates keep coming let's move those outstanding issues here and see if they are fixed this time.

New bug introduced by 5.5.4:

Watching live stream can crash the whole system (since 5.5.4 reported by @HanSoloMumma in this message)

Confirmed NOT fixed by this latest 5.5.4:

can't access local recordings (confirmed not fixed by 5.5.4 as reported by @JP-FR in this message)
- since at least 5.5.2
- (confirmed not fixed by 5.5.3 as reported by @JP-FR in this message)

Unknown as to whether 5.5.4 fixes these:

"library" version crashing when clicking push notification
- (since 5.5.2) (reference )
- confirmed not fixed in 5.5.3 in this message as reported by @Trusti
geofencing not working all the times (since at least 5.4.2) (reported by @alex_loo )
leave home automation not working since 5.5.2 (reference as reported by @jguerdat )
FEED page misbehaviour (since sept/oct-2024?) (as reported by @KachinaShadow and @alex_loo in this message)
- redundant dates that are not grouped together (and this is wrong)
- recordings grouped under wrong date (especially for those around the midnight. I am suspecting this has something to do with wrong use of time in different timezone)
- recordings time sometimes wrong

Alex

Re: Android app 5.5.4_28812

Edinburgh_lad1 — Mon, 03 Mar 2025 11:34:52 GMT

Well, here's the transcript of their conference. Interesting to read about "award winning mobile application" or "including automatic arming and disarming when family members arrive and leave to create an experience that adapts to your daily life routines." I didn't read the rest because I have no time. https://www.investing.com/news/transcripts/earnings-call-transcript-arlo-technologies-misses-q4-2024-eps-forecast-stock-rises-93CH-3898379

Re: Android app 5.5.4_28812

Trusti — Wed, 05 Mar 2025 13:22:58 GMT

Also in App Version: 5.6.0_28817

"library" version crashing when clicking push notification (since 5.5.2) (reference and then this message as reported by @Trusti )

Re: Android app 5.5.4_28812

alex_loo — Wed, 05 Mar 2025 13:28:23 GMT

@Trusti wrote:
Also in App Version: 5.6.0_28817

"library" version crashing when clicking push notification (since 5.5.2) (reference and then this message as reported by @Trusti )

5.6.0 ! not available here yet. What differences do you see?

shxt, hate keeping track of these issues without seeing real improvements. I don't work for ARLO! >.<;

Alex

Re: Android app 5.5.4_28812

Trusti — Wed, 05 Mar 2025 13:41:56 GMT

I don't see any changes.

The only difference is that when you open the notifications via the “Homescreen”, the Videos now play directly and “do not” start the camera.

I will continue to monitor this over the next few days and test it also with my Wife's Smartphone.

Playing the Videos from the Notifications on the “Homescreen” worked before the update today. I haven't tested it any further in the last few days. Was too frustrating.

Maybe Arlo did something on the Backend. Who knows...

It would be too early to say if this sub-problem had been solved.

Re: Android app 5.5.4_28812

alex_loo — Wed, 05 Mar 2025 13:42:06 GMT

@Trusti wrote:
I don't see any changes.

The only difference is that when you open the notifications via the “Homescreen”, the videos now play directly and “do not” start the camera.
I will continue to monitor this over the next few days and test it also with my wife's smartphone.

Playing the videos from the notifications on the “home screen” worked before the update today. I haven't tested it any further in the last few days. Was too frustrating.

Maybe Arlo did something on the backend. Who knows...

It would be too early to say if this sub-problem had been solved.

are you referring to the homescreen of ARLO app, or of your mobile phone?

Alex

Re: Android app 5.5.4_28812

Trusti — Wed, 05 Mar 2025 14:00:12 GMT

Mobile Phone

Can't put Images in this Post. I don't know why.. Will try next Post.

Re: Android app 5.5.4_28812

Trusti — Wed, 05 Mar 2025 14:00:53 GMT

Re: Android app 5.5.4_28812

Trusti — Wed, 05 Mar 2025 14:09:41 GMT

Everything back again.

Now the cameras only start again when you tap on the push notification on the home screen.

Before the update today it was working. At least today. I don't know how long it worked or not.

I haven't tested it for days.

So nothing changed.

It's just frustrating...