topic Re: ARLO android app 5.5.2_28806 in Arlo Secure

ARLO android app 5.5.2_28806

alex_loo — Mon, 17 Feb 2025 22:56:08 GMT

While 5.5.1 disappeared for update for some time, 5.5.2_28806 has been pushed out!

Same question: has anyone updated to it, what bugs does it fix? Does it fix the following outstanding ones?

geofencing not working all the times
cannot pause playback of (locally?) recorded footage
(any more?)

Alex

Re: ARLO android app 5.5.2_28806

alex_loo — Wed, 19 Feb 2025 22:13:43 GMT

so according to this message,

✔️5.5.2 fixes these:

cannot pause playback of (locally?) recorded footage ( @secaz could you share your experience?)

❓Unknown as to whether 5.5.2 fixes these:

geofencing not working all the times
(any more?)

Any new bug introduced?

@JP-FR @Trusti

Alex

Re: ARLO android app 5.5.2_28806

JP-FR — Thu, 20 Feb 2025 13:07:15 GMT

@alex_loono new version available for me yet, waiting...

Re: ARLO android app 5.5.2_28806

Trusti — Thu, 20 Feb 2025 19:29:16 GMT

Fixed for me: Pause playback.

Not fixed App Crash https://community.arlo.com/t5/Arlo-Secure/Push-notification-Lock-Screen-crashes-app-and-other-problems-App/m-p/2440701#M12132

Re: ARLO android app 5.5.2_28806

alex_loo — Thu, 20 Feb 2025 20:47:18 GMT

thanks@Trusti .

It seems the pause thing was fixed, not because of 5.5.2, see this message

So I don't really understand what 5.5.2 does.

Alex

Re: ARLO android app 5.5.2_28806

alex_loo — Fri, 21 Feb 2025 01:26:19 GMT

updating ...

✔️ 5.5.2 fixes these:

cannot pause playback of (locally?) recorded footage (reference) ( @secaz could you share your experience?)

❌ Confirmed NOT fixed yet by 5.5.2:

"library" version crashing when clicking push notification (reference)

❓Unknown as to whether 5.5.2 fixes these:

geofencing not working all the times
(any more?)

Any new bug introduced?

Re: ARLO android app 5.5.2_28806

booxman — Sat, 22 Feb 2025 01:57:21 GMT

Keep me posted.

Re: ARLO android app 5.5.2_28806

alex_loo — Sun, 23 Feb 2025 22:10:27 GMT

updating ...

✔️ 5.5.2 fixes these:

cannot pause playback of (locally?) recorded footage (reference) ( @secaz could you share your experience?)

❌ Confirmed NOT fixed yet by 5.5.2:

"library" version crashing when clicking push notification (reference)

❓Unknown as to whether 5.5.2 fixes these:

geofencing not working all the times
(any more?)

❗New bug?

leave home automation not working (reference)

Alex

Re: ARLO android app 5.5.2_28806

JP-FR — Mon, 24 Feb 2025 13:55:43 GMT

i updated to 5.5.2 28806 and always the same issue, i think we are forced to get a plan...

Re: ARLO android app 5.5.2_28806

BrookeN — Mon, 24 Feb 2025 15:25:56 GMT

@JP-FR what is the behavior you are seeing? Can you provide more information?

Re: ARLO android app 5.5.2_28806

JP-FR — Mon, 24 Feb 2025 15:46:18 GMT

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

Re: ARLO android app 5.5.2_28806

alex_loo — Mon, 24 Feb 2025 21:48:31 GMT

@JP-FR wrote:
I have no plan, for many weeks now i can't access local files, LAN or WAN are same.
clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

I have started discussion on 5.5.3. Let's jump to there.

Alex

Re: ARLO android app 5.5.2_28806

alex_loo — Mon, 24 Feb 2025 22:47:25 GMT

@JP-FR wrote:
I have no plan, for many weeks now i can't access local files, LAN or WAN are same.
clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

do you have link to the original message where your brought this up in details?

Alex

Re: ARLO android app 5.5.2_28806

JP-FR — Tue, 25 Feb 2025 09:36:16 GMT

>> do you have link to the original message where your brought this up in details?

I didn't make a specific message for that

Re: ARLO android app 5.5.2_28806

alex_loo — Tue, 25 Feb 2025 12:11:57 GMT

@JP-FR wrote:
I have no plan, for many weeks now i can't access local files, LAN or WAN are same.
clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

sounds like your case is a separate one (at least no other community users are complaining about this)

The ARLO system doesn't seem to recognize the SD card, even though the card is "normal" by itself.

Have you tried telling ARLO app to format the SD card (and of course erasing everything there), before trying to recognize it again?

If so, I would suggest trying another SD card (format from app) as my last resort.

(The first key step I'd like to achieve is recognizing the card from the app)

Alex

Betreff: ARLO android app 5.5.2_28806

Trusti — Tue, 25 Feb 2025 12:25:44 GMT

I also just updated to version 5.5.3 28810.

No change here either. Problem still exists.

"Library" version crashing when clicking push notification https://community.arlo.com/t5/Arlo-Secure/ARLO-android-app-5-5-2-28806/m-p/2441006#M12172%3Fcid=121317_gs108pp_bnl_em

Re: ARLO android app 5.5.2_28806

StephenB — Tue, 25 Feb 2025 13:00:25 GMT

@JP-FR wrote:

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

I'm guessing you have a VMB5000 (since other bases would need an adapter to use a microSD card). Is that the case?

Do you have another device you can try installing the app on? For instance an iPad or Android tablet? Or maybe test with a family member's phone?

Re: ARLO android app 5.5.2_28806

alex_loo — Tue, 25 Feb 2025 13:14:34 GMT

@JP-FR wrote:
I have no plan, for many weeks now i can't access local files, LAN or WAN are same.
clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

are you able to share these screenshots?

DEVICES >> (base) >> Storage Settings
DEVICES >> (base) >> Storage Settings >> Local Storage Settings

Alex

Re: ARLO android app 5.5.2_28806

JP-FR — Tue, 25 Feb 2025 13:31:35 GMT

@alex_loo

Here are the screenshoot, I set the language to English 🙂

Re: ARLO android app 5.5.2_28806

StephenB — Tue, 25 Feb 2025 13:36:17 GMT

@JP-FR wrote:

@alex_loo

Here are the screenshoot, I set the language to English 🙂

Is your phone connected to your home wifi when you see this problem?