topic Re: Uk in Arlo Secure

Arlo took a second payment for which I did not receive an invoice

ant1568 — Tue, 18 Mar 2025 18:48:28 GMT

I switch from paying monthly to annually and Arlo took an annual payment, then they took a second payment for which I did not receive an invoice. There is no way to contact them to sort this out. Any ideas?

Re: Uk

Edinburgh_lad1 — Sat, 01 Mar 2025 09:38:07 GMT

Exactly.

Contact your bank and they'll reverse the charge.

Re: Uk

BrookeN — Mon, 03 Mar 2025 17:42:01 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Uk

BrookeN — Tue, 04 Mar 2025 14:34:33 GMT

@ant1568 I have reached out to support to contact you. They will be reaching out as soon as possible.

Re: Uk

ant1568 — Sun, 09 Mar 2025 11:24:49 GMT

This matter has not been resolved

Re: Uk

ant1568 — Sun, 09 Mar 2025 11:25:24 GMT

I have done as you requested.

Re: Uk

BrookeN — Mon, 10 Mar 2025 16:22:32 GMT

I have reached back out and provided an update on a different post. Please try not to double post as it may slow down the process by creating numerous tickets.