topic Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791 in Arlo Secure

Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Thu, 30 Jan 2025 09:38:10 GMT

App version 5.4.3_28791
Android 14
Samsung Galaxy One UI 6.1

On the Lock Screen:
The latest update crashes the app if you want to watch the video via a push notification on the Lock Screen.

Home Screen:
If you click on the push notification on the Home Screen, the Arlo App camera will start. Why??

Things got bad before the last update and it wasn't working properly

The previous update also caused the following problems:

If you click on the push notification on the lock screen, the Arlo App camera will start. Also why??

Previously we could click on the push notification on the lock screen and the recorded video would play and not start the camera!

The drama began last year.

Before it worked as it should. Push notification on the lock screen and home screen starts the recorded video and not the camera!

Arlo, what are you doing??

It's getting worse with all the updates.

P.s. This is the version with library.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

alex_loo — Thu, 30 Jan 2025 09:59:45 GMT

"Feed" version user here.

Does anyone know what this 5.4.3 does/fixes? Any release note regarding its details, @JamesC ?

Again, I'll hold the update and stay at the recent 5.4.2.

Alex

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

secaz — Fri, 31 Jan 2025 10:56:46 GMT

First off if you are a legacy user don't upgrade, been there done that so sorry I did.

If you did upgrade and are using Android it's advisable to use an APK extractor to back up the Arlo app so you can back peddle to previous versions. Each new release is worse than the one before. So if you try the latest version and it sucks even more, you can reinstall the previous one.

New version release date 2025 Jan 24, have already read about crashes with Android. At least I researched beforehand so didn't install, but if I had and was a bad move, I have Arlo APK backed up so could easily reinstall.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Fri, 31 Jan 2025 11:47:36 GMT

It's really frustrating and annoying.

I've already looked for APKs, but I can't find a version shortly
before December 2024 where everything still worked for me and my wife.

The Arlo APK's no longer appear on the 3 major APK sites. Only the new ones.

I've already noticed that the feed version is supposed to be even worse.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

BrookeN — Mon, 10 Feb 2025 15:22:47 GMT

@Trusti are you still seeing this same behavior?

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Mon, 10 Feb 2025 15:45:48 GMT

@BrookeN

Yes, still.

And that's why I opened a case with support (no. 00682853).
After I sent videos and logs, the case was closed on January 28, 2025, saying that the problem was “supposedly” known.

Now I'm, my wife and known other People faced with the problem and don't know if or when it will be solved!!??

Please give us the 2024 version!

And what should I do now? Contact support again. It's just frustrating (over 1000€ an not really usable now).

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Mon, 10 Feb 2025 16:12:03 GMT

@BrookeN

What I noticed, where it still worked, was the option in the app: show at the beginning (that's what it says in German on Android).
This option is missing for me and my wife after the last updates (when the Problems began).

Isn't the missing option causing the problem? End of 2024 we had this option and everything worked so far.

Here is one example picture.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

BrookeN — Mon, 10 Feb 2025 16:17:33 GMT

Thank you for providing that information, I reached out to the development team to let them know the behavior you are seeing. I will be in touch with updates as soon as possible.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

alex_loo — Mon, 10 Feb 2025 22:04:02 GMT

Hi @Trusti ,

@Trusti wrote:

What I noticed, where it still worked, was the option in the app: show at the beginning (that's what it says in German on Android).
This option is missing for me and my wife after the last updates (when the Problems began).
Isn't the missing option causing the problem? End of 2024 we had this option and everything worked so far.
Here is one example picture.

Above screen is from Android setting, NOT ARLO app. Could this "2024 option" be missing, due to any recent update to your android 14?

@Trusti wrote:
App version 5.4.3_28791
Android 14
Samsung Galaxy One UI 6.1

Alex

(side question: given you have updated already, where did you get above screenshot?)

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Tue, 11 Feb 2025 06:11:58 GMT

@alex_loo

This was an example screenshot from the internet.

Here are the ones from my Samsung phone (Galaxy S22). My wife has the same thing.

You can clearly see that the option is now missing in both the Android settings and the Arlo app settings. And it was definitely still there until the end of 2024.

If this had happened through an Android update, I wouldn't have countless apps that have this option.

Whether this missing option is really responsible for the errors is another question. But at least an indication of why it might no longer work for me and my wife and others.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

alex_loo — Tue, 11 Feb 2025 23:35:04 GMT

@Trusti , I can see 5.5.1 is available now. Will that fix your issue?

In case you are with 5.5.1, please share your findings in this separate thread.

Alex

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

BrookeN — Tue, 18 Feb 2025 15:24:35 GMT

@Trusti are you still seeing the same behavior?

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Tue, 18 Feb 2025 19:01:36 GMT

@BrookeN

Like @secaz told in https://community.arlo.com/t5/Arlo/Uncontrollable-video-playback-on-Android-mobile-with-new-Arlo/m-p/2440741#M98665

Even something simple like tapping on a push notification and having the video tied to the notification open up and play. When I tap on a push notification either nothing happens or it starts a live view of the associated camera.

Nothing has changed! The app still crashes when receiving push notifications.

Is there any news or can the problem be isolated? What do the developers say?

App Version: 5.5.0_28795

@alex_loo Newer version doesn't show up in Google Playstore.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

alex_loo — Tue, 18 Feb 2025 20:12:14 GMT

@Trusti it's 5.5.2 I can see from Google Play now, see this message.

I haven't updated to it yet (sticking to 5.4.2 here). Dunno what it fixes and whether it introduces more issues. Do you know what 5.5.2 does, @BrookeN ?

Alex

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Wed, 19 Feb 2025 06:39:47 GMT

@alex_loo

Not in Germany yet.

I will report when I have the new update.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Thu, 20 Feb 2025 19:52:27 GMT

@BrookeN

The new version still does not fix the existing problem.
Version 5.5.2_28806

Should we live with that now? Is there any information from the developers/Arlo?

This is not a permanently acceptable situation.

I would like to ask for feedback on what happens next or what I should do?

So the App is unusable!

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

BrookeN — Mon, 03 Mar 2025 14:28:14 GMT

@Trusti can I get a screen recording of the behavior you are seeing as well?

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Mon, 03 Mar 2025 16:05:32 GMT

@BrookeN

Hello Brooke,

I sent you that via email on February 24th, 2025, including the logs.
Just as discussed.

Didn't that get through?

Otherwise I will send this again. The problem still exists!

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

BrookeN — Mon, 03 Mar 2025 16:07:53 GMT

I received the logs, however I did not see the screen recording. The development team is wondering if you could provide that as well. You can send it to me via a dm. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Push notification (Lock Screen) crashes app and other problems / App Version 5.4.3_28791

Trusti — Mon, 03 Mar 2025 20:02:36 GMT

@BrookeN

You have PM.

Everything arrived?