topic Re: New app(4.0) and local records in Arlo Secure

New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 09:09:16 GMT

I cannot find local records in new app. for some time there were visible in "Feed" but not anymore.

I use only basic plan before it was easy to get them.

Re: New app(4.0) and local records

jguerdat — Tue, 17 Dec 2024 14:34:20 GMT

I've found that sometimes the selection in Feed for Cloud/Local doesn't display. I have to go to any other page (Dashboard, Devices, etc.) and then back to Feed to see the selection.

You can also go to the hub's settings, click on Storage Settings to see local recordings.

Re: New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 14:48:58 GMT

it does not work for me. I hope it will be solved soon. otherwise system is not useful or focuses on paid services only!!!

Re: New app(4.0) and local records

StephenB — Tue, 17 Dec 2024 14:50:03 GMT

@sirk77 wrote:

it does not work for me.

What model cameras and base do you have?

Re: New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 15:04:59 GMT

VMB4540r2 + 4xUltra2 + 1x Doorbell.

I did not have any issue with before app.

Re: New app(4.0) and local records

StephenB — Tue, 17 Dec 2024 15:16:42 GMT

@sirk77 wrote:

VMB4540r2 + 4xUltra2 + 1x Doorbell.

I did not have any issue with before app.

Thx.

What do you see when you

go to devices
press on the base icon
select storage settings?

Maybe post a screen shot.

Re: New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 15:21:14 GMT

Re: New app(4.0) and local records

StephenB — Tue, 17 Dec 2024 15:25:34 GMT

@sirk77: So the local recordings are shown when you go to "storage settings". They can be downloaded and viewed from there.

Can you also post a screenshot of the "Feed" page?

Re: New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 15:27:16 GMT

yes, just after installation they were visible in "Feed" sheet but now they are NOT

Re: New app(4.0) and local records

StephenB — Tue, 17 Dec 2024 15:37:43 GMT

@sirk77 wrote:

yes, just after installation they were visible in "Feed" sheet but now they are NOT

Are you saying "Local" and "Cloud" are no longer on shown on the "Feed' page?

Android or iOS?

What version is the app?

Re: New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 15:40:14 GMT

local, I never used cloud

android

app 5.3.1_28773

Re: New app(4.0) and local records

StephenB — Tue, 17 Dec 2024 15:49:50 GMT

@sirk77 wrote:

local, I never used cloud

I think it should still show "Cloud" and "Local" at the top.

FWIW, I have a subscription, and my iOS app is also no longer showing these controls on the "Feed" page either. I am running 5.3.2 (8834)

Re: New app(4.0) and local records

sirk77 — Tue, 17 Dec 2024 15:52:38 GMT

You are right😄, yesterday was today not

Re: New app(4.0) and local records

StephenB — Tue, 17 Dec 2024 20:58:47 GMT

@StephenB wrote:

@sirk77 wrote:

local, I never used cloud

I think it should still show "Cloud" and "Local" at the top.

FWIW, I have a subscription, and my iOS app is also no longer showing these controls on the "Feed" page either. I am running 5.3.2 (8834)

I'm tagging @JamesC so he can follow up.

Re: New app(4.0) and local records

sirk77 — Fri, 07 Feb 2025 07:38:07 GMT

any update on this case?

now I use app ver: 5.4.3 and the same issue....

Re: New app(4.0) and local records

JP-FR — Sun, 09 Feb 2025 16:05:02 GMT

@sirk77

Same issue here with 5.5.0_28795

Re: New app(4.0) and local records

sirk77 — Mon, 24 Feb 2025 10:06:42 GMT

Dear Arlo Team,

any chance you solve this issue which is pending for 2 months?

or i need to look for more stable solutions!

Re: New app(4.0) and local records

alex_loo — Mon, 24 Feb 2025 13:29:35 GMT

@StephenB wrote:
@StephenB wrote:
@sirk77 wrote:
local, I never used cloud

I think it should still show "Cloud" and "Local" at the top.

FWIW, I have a subscription, and my iOS app is also no longer showing these controls on the "Feed" page either. I am running 5.3.2 (8834)
I'm tagging @JamesC so he can follow up.

This issue has been around and was brought up/ discussed back months ago (say last Sept/Oct?) No action from ARLO of course.

@jguerdat wrote:
I've found that sometimes the selection in Feed for Cloud/Local doesn't display. I have to go to any other page (Dashboard, Devices, etc.) and then back to Feed to see the selection.

You can also go to the hub's settings, click on Storage Settings to see local recordings.

@jguerdat was correct with the issue. While traditionally this has been, and is still, working on Devices >> (hub) >> Storage Settings --- starting a particular release (back Setp/Oct 2024?), ARLO started introducing "local" tab (next to "cloud" tab) under "Feed", trying to achieve the same function of playing local recordings.

However, this "LOCAL" is just another confusing bug, adding zero (if not -ve) value to user experience:

"local" tab is simply absent, most of the times when "feed" is clicked for the first time
clicking away from "feed" (say clicking "dashboard") and then back "feed" will usually show the "local" tab correctly next to "cloud" tab, BUT still ---
- "local" tab will take ages to show local recordings ---- long enough to confuse user that it is a blank page, before clicking away
- even if user is patient enough to wait and be able to see local recordings,
  - the recording are grouped STRANGELY under multiple occurences of the same date (vs having those recordings grouped together, under one single date)
  - some recordings are simply grouped under the wrong date (especially those close to 12am)

Since Devices >> (hub) >> storage settings continues to be working perfectly, I am just ignoring this "local" tab. I won't even bother to push for a fix, given other show stoppers that I consider higher priority.

But yes this is a long outstanding bug.

Alex

Re: New app(4.0) and local records

JP-FR — Mon, 24 Feb 2025 13:52:55 GMT

i updated to 5.5.2 28806 and always the same issue, i think we are forced to get a plan...

Re: New app(4.0) and local records

StephenB — Mon, 24 Feb 2025 14:55:42 GMT

@JP-FR wrote:

i updated to 5.5.2 28806 and always the same issue, i think we are forced to get a plan...

If the recordings are actually saved in the local storage, then I suggest trying uninstalling the app and then reinstalling it. (If you have Android, try clearing the app cache first).

I have seen similar issues on my own system from time to time. Reinstalling the app generally resolves it. I know its the app in my case, because when I reinstall it only on my iPad, the iPad shows the recordings correctly, but my iPhone does not.