topic Re: Being charged for a cancelled subscription. in Arlo Secure

Being charged for a cancelled subscription.

Mspotatoblsm — Thu, 20 Feb 2025 11:27:37 GMT

I cancelled my subscription on May 20, 2023 and am still receiving charges. I can't talk to a live agent because I don't have a subscription. The chat bot actually tells me that I don't qualify to speak to an agent. I need a refund and to stop being charged for services not rendered and receive a refund for services that were not received. I have screen shots that I can share with a live agent that shows no plan, but it seems impossible to get through to anyone.

Re: Being charged for a cancelled subscription.

Edinburgh_lad1 — Thu, 20 Feb 2025 13:07:14 GMT

Wow, that's quite some time.

Reports of users cancelling subscriptions but continuing to be charged are frequently mentioned on here. Yet, this seems to continue for some users.

You should contact your bank to report that and seek their help/advice how to get the money back, then your local Trading Standards office. Possibly other institutions to report this.

Re: Being charged for a cancelled subscription.

BrookeN — Thu, 20 Feb 2025 14:22:38 GMT

@Mspotatoblsm Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)