topic Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get in Arlo Secure

I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get support

Pdcleff — Wed, 08 Jan 2025 13:55:09 GMT

I've had a subscription plan for my cameras for 7 years. When I tried to renew it last week, my credit card was charged but my plan was canceled. My account shows "no plan." I filed a case with support but no one fixed the issue. I cannot get help on chat or phone because Arlo thinks I have no subscription plan. My open Arlo case numbers are 44508350 and 44508409.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get ...

BrookeN — Wed, 08 Jan 2025 15:38:59 GMT

Hi,

I have reached out to support to contact you, they will get a hold of you as soon as possible.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

Jenn72 — Mon, 20 Jan 2025 21:32:09 GMT

I renewed my card information 3 times and they canceled my plan. I want the original plan I had. What am I supposed to do

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

Paulhlmi — Tue, 21 Jan 2025 08:06:27 GMT

Arlo,

I’m having trouble navigating your site to find someone to contact regarding my subscription renew. I get the $16.42 price increase but am unable to renew my new plan. It keeps saying “Unable to process payment” can someone please help me. I’ve been a subscriber for many years and this is the first time this issue has happened.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

BrookeN — Wed, 22 Jan 2025 16:56:02 GMT

@Jenn72 and @Paulhlmi Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

PortlandM80 — Wed, 19 Feb 2025 07:06:52 GMT

I ALSO renewed my subscription & was charged but the plan was cancelled instead. Can't get support!! HELP!!

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

BrookeN — Wed, 19 Feb 2025 14:44:32 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

ktsm — Wed, 19 Feb 2025 17:01:06 GMT

Hi. I'm also having a problem with my subscription. I don't have the option to enable private messaging in my preferences. It's not there. I resubscribed on the monthly plus plan in the app (iOS) and it was successful but the plan never applied to my account. I tried to chat but it wouldn't let me since it said I didn't have a plan.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

TUKhS5Ays4Ez — Tue, 18 Mar 2025 21:29:29 GMT

how did this get resolved? I had a similar problem, but was on a 1yr prepaid plan with autorenewal, and it looks like they cancelled my plan when I bought new cameras, which turned off today after the free trial that the new cameras have which I did not need with my unlimited camera plan.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

Pdcleff — Tue, 18 Mar 2025 21:47:41 GMT

It was a problem at Arlo. I finally talked to a real person and they fixed it.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

PortlandM80 — Wed, 19 Mar 2025 01:15:07 GMT

Arlo never resolved this and I had to dispute the charge. I will not be purchasing from Arlo again and I do not recommend them to anyone now that their customer service has been replaced by an AI bot.

Re: I tried to renew my subscription & was charged but the plan was cancelled instead. Can't get

BrookeN — Thu, 20 Mar 2025 15:07:15 GMT

@TUKhS5Ays4Ez I have already assisted you in a different post. Please try to only create one post for the same reason.

@PortlandM80 if you are still needing assistance I would be more then happy to help.