topic Re: Subscription reminder on a canceled subscription in Arlo Secure

Subscription reminder on a canceled subscription

HJC — Sun, 26 Jan 2025 16:39:58 GMT

I canceled my Arlo Secure subscription months ago but just received a reminder that my next payment would be processed soon.

I logged into my account and it shows canceled, does anyone know how I can get Arlo to confirm my subscription will not be renewed?

Re: Subscription reminder on a canceled subscription

BrookeN — Mon, 27 Jan 2025 15:21:52 GMT

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Subscription reminder on a canceled subscription

BrookeN — Mon, 03 Feb 2025 21:58:34 GMT

Thank you for providing that information, I have reached out to support, they will be contacting you as soon as possible.

Re: Subscription reminder on a canceled subscription

Rmichaels — Wed, 12 Feb 2025 21:49:49 GMT

Why if I cancel, Arlo wants ny credit card info? I canceled and refuse to pay for an upcoming subscription. No way to actually talk to a real person?

Re: Subscription reminder on a canceled subscription

BrookeN — Thu, 13 Feb 2025 15:21:53 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)