topic Re: Unable to update support case in Arlo Secure

Unable to update support case

Wall-Enberg — Sat, 01 Feb 2025 07:22:25 GMT

I have an ongoing support case that I'm now unable to update when support ask me to update information.

After filling in requested information and pressing the update button I get:

"page unavailable"

There is a server issue which arlos engineers are working on according to the text.

Have been the same for many days now and you only have a limited time to provide information before the case is closed.

See screenshot.

Please help me to update my case with a working link or mail.

@ShayneS

@BrookeN

Re: Unable to update support case

BrookeN — Mon, 03 Feb 2025 17:25:56 GMT

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to update support case

Wall-Enberg — Sat, 08 Feb 2025 08:25:51 GMT

The case was closed although no solution..

Please reopen the case again and provide some other way to communicate except phone calls. I need this conversation in black and white.

Thank you.

Re: Unable to update support case

ShayneS — Mon, 10 Feb 2025 17:09:00 GMT

@Wall-Enberg

Can you private message me with your case number?