topic Re: Notification Sound Can Not Be Changed in Arlo Secure

Notification Sound Can Not Be Changed

Retired_Member — Mon, 03 Feb 2025 13:23:48 GMT

I have a Samsung S22 Ultra.

Android 14 / One UI 6.1

The Arlo app 4.4.3_28791 release date 23 Jan 25.

Currently the notification sound is the default only and cannot be changed. These sounds, especially for a night warning, are supposed to be warning us of a possible intruder. I need to be able to select a loud more “serious” sound for a night warning. Something that will wake me up. Without it, what’s the point?

Re: Notification Sound Can Not Be Changed

jguerdat — Mon, 03 Feb 2025 14:51:01 GMT

Not sure where Samsung may have the exact location but the phone's settings for the app should include clicking on Notifications and then on Notifications in the new display. You should find a selection for Sound in there which allows you to set a different notification sound.

Re: Notification Sound Can Not Be Changed

Retired_Member — Wed, 05 Feb 2025 11:18:28 GMT

In the Arlo app setting it tell you to go to settings:

The there is no option to choose the notification sound:

Re: Notification Sound Can Not Be Changed

jguerdat — Wed, 05 Feb 2025 15:10:09 GMT

What's below the "lock screen notifications"? Have you checked through all the phone's app settings for this? It may not be where I suggested on Samsung. Be sure to click on items (on the word itself) to ensure there's no additional menu.

Re: Notification Sound Can Not Be Changed

alex_loo — Thu, 06 Feb 2025 00:08:24 GMT

@jguerdat wrote:
Not sure where Samsung may have the exact location but the phone's settings for the app should include clicking on Notifications and then on Notifications in the new display. You should find a selection for Sound in there which allows you to set a different notification sound.

curious about how the community works ....

Who decides that this is an "accepted solution"?

Alex

Re: Notification Sound Can Not Be Changed

ShayneS — Thu, 06 Feb 2025 00:55:38 GMT

@Retired_Member

Which version of Android are you using?

Re: Notification Sound Can Not Be Changed

alex_loo — Thu, 06 Feb 2025 03:57:31 GMT

@Retired_Member wrote:
In the Arlo app setting it tell you to go to settings:
The there is no option to choose the notification sound:

Mine is a bit different from yours: Android 15 on Google Pixel.

Understand Samsung android is always so "different" but hopefully this helps somehow.

Settings >> Notifications >> App Notifications, then select Arlo Secure from the app list. That will show something like below:

The "sound" here is where I can set the notification sound to something different ("Yahoo - Classic", which is different from my android default sound for notification)

On a side note, above is also where I enable ARLO notifications, even when I am on DND mode (sleeping, meeting, in cinema). See the last option that I have enabled below.

Alex

Re: Notification Sound Can Not Be Changed

jguerdat — Thu, 06 Feb 2025 15:25:49 GMT

2 things:

1) the "solution" can be selected by anyone. If you do it, accidentally or not, you can also take it back (not sure if there's a timeout for this).

2) as for the sound settings g, I'm a bit confused. Your second set of screenshots shows what I see on my Pixel. Are you also using a non-Samsung phone to get those screenshots? A quick Google search on "set app sound samsung android" shows these as possible solutions:

https://eu.community.samsung.com/t5/galaxy-a-series/how-to-change-notification-sounds-for-apps-individually/td-p/10264948

https://www.samsung.com/africa_en/support/mobile-devices/how-to-set-notification-sounds-for-each-app-on-you-galaxy-phone/

(open the "Change notification sounds for apps individually" near the bottom)

Re: Notification Sound Can Not Be Changed

Retired_Member — Fri, 07 Feb 2025 15:43:02 GMT

I'm on Android 14 with a security patch level of 1 Jan 2025.

All available updates have been done.

Re: Notification Sound Can Not Be Changed

Retired_Member — Fri, 07 Feb 2025 15:52:21 GMT

@alex_loo

What you see is what I would expect to see.

I should get Android 15 early 2025 (as they say) and hopefully things will be better then because with out being able to select a distinct notification that will wake me up then the is little point in and Arlo security system.

And as a side question, how in this forum do you quote someone ?

Re: Notification Sound Can Not Be Changed

Retired_Member — Fri, 07 Feb 2025 15:57:37 GMT

@jguerdat

Thank you so very much.

This link you provided solved my issue...

https://eu.community.samsung.com/t5/galaxy-a-series/how-to-change-notification-sounds-for-apps-indiv...

Re: Notification Sound Can Not Be Changed

StephenB — Fri, 07 Feb 2025 16:26:19 GMT

@Retired_Member wrote:

how in this forum do you quote someone ?

Click on the " icon in the toolbar above the textbox.

You can then edit the full quote - though the forum software can misbehave when you do that, so I often end up opening up the html and making some adjustments there.

Re: Notification Sound Can Not Be Changed

ShayneS — Fri, 07 Feb 2025 17:09:14 GMT

Thanks for the update. I will pass this info to the team to see if we can provide appropriate KB update for older Android versions.

Re: Notification Sound Can Not Be Changed

ShayneS — Fri, 07 Feb 2025 17:11:10 GMT

@Retired_Member Which model phone do you have?

Re: Notification Sound Can Not Be Changed

Retired_Member — Sat, 08 Feb 2025 18:15:33 GMT

@StephenB wrote:
Click on the " icon in the toolbar above the textbox.

Thank you 🙂

Re: Notification Sound Can Not Be Changed

Retired_Member — Sat, 08 Feb 2025 18:17:50 GMT

@ShayneS wrote:
Which model phone do you have?

Galaxy S22 Ultra

I have the solution now thanks to @jguerdat