topic Re: VMB3010r2 App not opening in Arlo Secure

VMB3010r2 App not opening

orange-dog — Tue, 26 Jul 2022 11:43:30 GMT

firmware 1.19.0.3_1305_68a8353

OS Monterey Version 12.4

App works fine on my iPhone, but, won't work on my smart TV

Re: VMB3010r2 App not opening

ShayneS — Wed, 27 Jul 2022 21:49:48 GMT

Hey orange-dog

Are you having an issue with your safari browser on the Mac or your Apple TV box?

Re: VMB3010r2 App not opening

orange-dog — Wed, 27 Jul 2022 21:56:33 GMT

The Apple TV box is my problem area. I can open Arlo online with my MacBook Air

Re: VMB3010r2 App not opening

ShayneS — Wed, 27 Jul 2022 22:17:43 GMT

I see, I have an Apple TV 4K box as well. I don't see an issue with live streaming the devices. Do you happen to be on a beta firmware? I believe 15.5.1 is the latest. Which TVOS version are you on?

Is this issue regarding the live streaming through HoneKit on your Apple TV box? What is the error message you receive?

Re: VMB3010r2 App not opening

orange-dog — Wed, 03 Aug 2022 11:06:51 GMT

I don't know the version of Apple TV box I'm ,and I'm not receiving any error messages.

Sorry I can't be more helpful.

Re: VMB3010r2 App not opening

ShayneS — Thu, 04 Aug 2022 17:26:17 GMT

You can find this info by navigating to your Home app on your iPhone > Pressing down on the Apple TV tab until the next screen appears > Select Accessory details > Look at the bottom right corner, you will find a Settings/cog wheel > Tap it > Scroll all the way down to (Version)