topic Re: Shared Device Mode not Working in Arlo Secure

Geofencing not working for secondary account

Saphod — Mon, 20 Jan 2025 09:30:08 GMT

Hi,

I’ve got the new Arlo Secure App on iOS 18.2.1 on an iPhone 15 Pro.

App version 5.4.0 (8887) from 4th January 2025.

App is also installed on my wife’s iPhone 13 Pro and she was invited with restricted access.

Location services are both set to “Always”. Background app refresh activated. Both accounts logged in on their respective phone.

My wife’s status does not seem to make a difference. When I leave home and my wife stays, the “Everyone leaves” automation is activated…

… which is not what it should do. I have to set it back to stand manually.

Any idea what the issue could be?

Cannot See Shared Devices

justinw017 — Fri, 09 Feb 2024 00:31:00 GMT

I have several old Arlo cameras that I use on my account attached to a base station VMB4000 series. My dad has several Arlo Pro 4 cameras that he uses without a base station. When he shares access to his cameras to me, it shows that I have accepted the invite on his app but his cameras do not appear on my Arlo app for viewing. I get notifications for changes like setting Arm Away or Arm Home, but cannot view the cameras.

Also, our apps look completely different. We are both using app version 4.11.2 (7240) released Jan 17, 2024 but he has options like “Dashboard”, “Feed”, “Routines” etc.. where all I have is “Devices” “Library” “Mode” and “Settings”.

There seems to be a compatabity issue between using new and old cameras on Arlo accounts and sharing the feeds.

Re: Cannot See Shared Devices

DannyBearAgain — Fri, 09 Feb 2024 05:37:41 GMT

Yeah, been this way since December 2022.edit.

https://kb.arlo.com/000062798/How-do-I-upgrade-my-Arlo-Secure-App-4-0-to-the-new-experience

Re: Cannot See Shared Devices

StephenB — Fri, 09 Feb 2024 10:48:15 GMT

@DannyBearAgain wrote:
https://kb.arlo.com/000062798/How-do-I-upgrade-my-Arlo-Secure-App-4-0-to-the-new-experience

@justinw017: You can also force migration from "Library" to "Feed" by going into "Add device", and starting to add a Pro 5s camera. The workflow can't be completed without the camera, but before it fails you will be migrated to "Feed". This would need to be done on the primary account.

There are some limitations with "Feed" - one major one is that there are no custom modes. Folks have also struggled with scheduling and geofencing. And once the account is migrated to "Feed", there is no way to move back to "Library".

Re: Cannot See Cameras on Shared Devices

ndz — Tue, 30 Apr 2024 15:43:14 GMT

It looks like this has been an issue for over a year. It's shocking that IT hasn't fixed it by now. Any update on when the problem will be resolved? Also, why are there 2 user interfaces in the same app?? So strange.

Re: Cannot See Cameras on Shared Devices

BrookeN — Tue, 30 Apr 2024 17:09:36 GMT

@ndz with your authorized user do you both see feed or library?

Re: Cannot See Cameras on Shared Devices

StephenB — Wed, 01 May 2024 11:20:04 GMT

@ndz wrote:

Also, why are there 2 user interfaces in the same app?? So strange.

Arlo started to roll out "Feed" last year, but that didn't go well. Too many bugs, plus it became clear that dropping custom modes was a mistake. So they paused the roll out, and have been addressing the issues with it for quite some time.

But the newest cameras and the home security system still require "Feed", so we all have been living with both interfaces for a while now.

Ios18- shared access issue

LouieP — Tue, 01 Oct 2024 06:03:20 GMT

Shared access users cannot arm or disarm in mode

Shared Device Mode not Working

Kaysahn — Wed, 02 Oct 2024 07:11:24 GMT

I have seen the closed board that covered this topic back in February 2024 but this has just happened to my husband.

He cannot access the modes to turn the cameras off and on. This is only happening on his I-phone which is operating on IOS 17.7 (Iphone Xr). App version is 5.0.2.

I too have done all the reset, delete and reload, log out, log in, cancel sharing and reinstalling it and nothing seems to work.

How was this fixed please?

Re: Shared Device Mode not Working

StephenB — Wed, 02 Oct 2024 11:21:27 GMT

@Kaysahn wrote:

I too have done all the reset, delete and reload, log out, log in, cancel sharing and reinstalling it and nothing seems to work.

One option is that he could switch to using your account credentials. Arlo used to only let one device log into an account at a time, but that was recently changed.

When you reshared the cameras, did you also set "allow access rights"?

Also,

Does your app menu show "feed" and "dashboard"? Or does it show "libary" instead?
What does your husband's app menu show?

Geofencing is not working since update

najafj4life — Wed, 02 Oct 2024 12:36:39 GMT

Since the new update on the App, we have not been able to get geofencing mode to work at all. We have contracted Arlo support a few times with no success. They said everything looked fine and it should work. Of course, it's not working at all. Any insight when this issue will be fixed? Both phones are iPhone.

Re: Shared Device Mode not Working

Kaysahn — Wed, 02 Oct 2024 17:26:03 GMT

His shows the same as mine but when he taps on the 'mode' menu, it shows 'offline' and does not give him the option of selecting a mode - off, on all, set up modes.

He can access the cameras and the library but just not the modes

Re: Shared Device Mode not Working

StephenB — Wed, 02 Oct 2024 19:09:53 GMT

@Kaysahn wrote:

His shows the same as mine but when he taps on the 'mode' menu, it shows 'offline' and does not give him the option of selecting a mode - off, on all, set up modes.

He can access the cameras and the library but just not the modes

When you reshared the cameras, did you also set "allow access rights"?

New Zealand

Flavafla — Wed, 02 Oct 2024 20:34:20 GMT

Hi, as of yesterday the family member with shared access was not able to change modes, just shows as offline. They were still able to see the cameras and recordings on their iPhone 11. They are running the latest versions of iOS and the Arlo app (same versions I am on). Have deleted app and reinstalled, have removed as shared user and re added, even restarted the Arlo base station to no avail. The person has the app on their iPad and that works fine.

seeing if anyone else has experience this issue and if so, is there a fix?

Thanks in advance.

VMB4000 User with Granted Access Mode page in app = SHARED DEVICES | arlo home security Offline |

Slolearner — Wed, 02 Oct 2024 23:40:52 GMT

Version 5.0.2

IOS 17.7

User that has Granted Access cannot see or modify Mode as the device show OFFLINE. (see screenshot below)

-Can see each camera

-Can select and activate all camera live viewing

-Can control all cameras including snapshots

-Can access, view, play and delete recordings in Library

+iPhone has been restarted

+app has been removed and re added to phone

+User's shared devices have been removed and re shared by account owner

+User's Granted access was disabled then re enabled

Re: Shared Device Mode not Working

Kaysahn — Thu, 03 Oct 2024 01:31:03 GMT

Yes I did.

He should have full access rights as before

Re: Shared Device Mode not Working

samehere — Thu, 03 Oct 2024 07:37:05 GMT

Same here. geofencing notifications driving me nuts

Re: VMB4000 User with Granted Access Mode page in app = SHARED DEVICES | arlo home security Offline

Dester68 — Thu, 03 Oct 2024 09:53:37 GMT

Same problem here. Since ages I have shared the devices with my wife. Now, on her iPhone they are shown as offline. She can turn them on or off from the icon contextual menu in the app’s icon, however the app shows them offline. Restarted the phone, deleted and reinstalled the app…please correct this, as it seems to be happening since the last app upgrade!!!!

Shared User Offline since last App update

Dester68 — Thu, 03 Oct 2024 10:04:56 GMT

Since ages I have shared the devices with my wife. Now, on her iPhone they are shown as offline. She can turn them on or off from the icon contextual menu in the app’s icon, however the app shows them offline. Restarted the phone, deleted and reinstalled the app…please correct this, as it seems to be happening since the last app upgrade!!!!

Re: New Zealand

StephenB — Thu, 03 Oct 2024 12:28:14 GMT

@Flavafla wrote:

Hi, as of yesterday the family member with shared access was not able to change modes, just shows as offline. They were still able to see the cameras and recordings on their iPhone 11.

I've seen a couple of reports of this problem.

One thing you can do - have the family member use your account instead of the friend account. Arlo now allows multiple devices to be logged into the same account at the same time.