topic Re: Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app. in Arlo Secure

Arlo App Push notification on the lock screen no longer starts the Arlo app.

Trusti — Tue, 26 Nov 2024 12:49:24 GMT

Push notification on the lock screen no longer starts the Arlo app.

Android version: 14
Smartphone: Samsung S22 (2x)
Arlo version: 5.2.2_28766

Normal behavior would be If you get a push notification on the lock screen and tap it with your 
finger, the Arlo app starts with the corresponding video. As with all other push notifications 
from other apps, such as Whatsapp etc. 

But:
If you now tap on the message, nothing happens except that you go from the lock screen to the 
start screen of the Smartphone. Either you have to start the app manually and select the video, 
or you can pull down the notification from the start screen and start the recorded video. 
Then the app opens. 
No longer via the lock screen after a notification. This can be reproduced using my wife's 
Smartphone. She also has a Samsung S22 with the same Android and Arlo App Version. The App was 
uninstalled cleanly for testing. Cache and Data also deleted. 
All other apps that send push notifications, like E-Mail, Whatsapp and other Apps can be opened 
as usual via the lock screen. 

Please help.

Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app.

Trusti — Sun, 01 Dec 2024 15:57:26 GMT

Does no one have the problem?

Before the update it worked smoothly for us calling up a video via the push notification on the lock screen.

Re: Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app.

BrookeN — Mon, 16 Dec 2024 16:09:40 GMT

Have you tried uninstalling and reinstalling the app?

Re: Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app.

Trusti — Tue, 24 Dec 2024 11:01:47 GMT

I did everything. Uninstalled, cleared cache, etc. 
The "Show at beginning" option in the Android settings was disabled 
for me and my wife after the update. That briefly solved the problem.

Re: Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app.

BrookeN — Mon, 06 Jan 2025 16:12:10 GMT

Are you still seeing this same behavior?

Re: Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app.

Trusti — Tue, 07 Jan 2025 08:14:24 GMT

Thanks for the query.

This problem has been solved. For some reason, after an Arlo update, my wife and I had the "Show at top" option disabled. I don't know the exact English wording in Android.

After that it worked as it should. Then the problem started again, only different this time. As described in the other thread. again after an Arlo update.
The “Show at beginning” option is activated for us.

Re: Betreff: Arlo App Push notification on the lock screen no longer starts the Arlo app.

BrookeN — Tue, 07 Jan 2025 15:27:19 GMT

I am glad to hear it is resolved. If you have any further questions, please reach out. Have a great rest of your day.