topic Re: Refunds in Arlo Secure

Cancelling subscription

Ckduramaxdiesel — Thu, 17 Apr 2025 14:05:07 GMT

Hello

Does anyone know how long it takes for Arlo to refund a canceled subscription? This was done Saturday morning and just wondering. It seems like Arlo customer service doesn’t wanna help. I figure maybe some one in this community has information on it or can get me to someone to help out. Please and thank you!

Cody

Re: Refunds

StephenB — Mon, 06 Jan 2025 22:35:21 GMT

@Ckduramaxdiesel wrote:
Does anyone know how long it takes for Arlo to refund a canceled subscription?

Unfortunately, they normally don't refund canceled subscriptions.

Instead the subscription remains in effect until the end of the billing period.

Re: Refunds

Ckduramaxdiesel — Mon, 06 Jan 2025 22:38:16 GMT

So since it was an annual subscription, I have to wait a year then? Am I reading this correct?

Re: Refunds

Dgmi — Mon, 06 Jan 2025 22:40:20 GMT

how convenient of them…

HA, the more time I spend on this board/ gettingexposed to ARLO - the more I learn about their ridiculous practices 🤯

Re: Refunds

Ckduramaxdiesel — Mon, 06 Jan 2025 22:43:55 GMT

Yup and since I’m not a subscription customer, they won’t answer or help, which is unprofessional as a company.

Re: Refunds

StephenB — Tue, 07 Jan 2025 00:11:51 GMT

@Ckduramaxdiesel wrote:

So since it was an annual subscription, I have to wait a year then? Am I reading this correct?

That is the way I read this:

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

But I don't work for Arlo, and maybe a refund is a possibility for you. I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes they can engage support for you.

Re: Refunds

Ckduramaxdiesel — Tue, 07 Jan 2025 02:28:47 GMT

Well I got an email when I did unsubscribe that I got a refund related reversal and the total was the same as the annual subscription.

Re: Refunds

Ckduramaxdiesel — Tue, 07 Jan 2025 02:32:33 GMT

Thank you btw for tagging the mods to this. Hopefully one of them can answer my question about this. @BrookeN , @JamesC , or @ShayneS, can one of you let me know on this. Please and thank you!

Re: Refunds

BrookeN — Tue, 07 Jan 2025 17:23:07 GMT

@Ckduramaxdiesel can you please send me a dm with a good call back number as well as a good time to call. I will then reach out to support to reach out to you regarding the subscription cancellation. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Refunds

BrookeN — Wed, 08 Jan 2025 15:59:43 GMT

Thank you for providing that information, I have passed it onto support. They will be reaching out to you as soon as possible.

Re: Refunds

Isaura1 — Wed, 16 Apr 2025 20:27:42 GMT

Hola buenas tardes podría ayudarme hice mi cancelación el 28 de marzo porque yo quería ser un pago mensual y automáticamente cuando me llegó el recibo apareció anual y son $234 lo cual no puedo pagar eso OK necesito cámaras pero tampoco tengo el dinero como para estar pagando una anualidad al momento

alguien me podría ayudar ya traté de contactarme de muchas maneras y no recibo una respuesta quiero una devolución

Re: Refunds

Isaura1 — Thu, 17 Apr 2025 16:51:53 GMT

Podrías ayudarme con mi devolución por favor yo me escribí con una nueva cámara el 28 de marzo y el mismo momento cancele porque yo hice mi inscripción mensual y automáticamente apareció anual y es demasiado dinero son $234 que se me hace exagerado para el servicio que yo suponía necesitaba mandé correos los cuales desaparecieron y hice un reclamo a mi banco y ahora le debo al banco ese dinero y se me hace bastante injusto que no puedan ayudarme

lo siento pero de verdad es gastado tanto mi tiempo me arde hasta la cabeza de buscar donde poder comunicarme

Re: Refunds

Isaura1 — Thu, 17 Apr 2025 14:07:52 GMT

por favor comuníquese conmigo mi número de teléfono es son $234 de verdad necesito un reembolso el 18 de marzo lo cancelé y hasta ahorita no he tenido respuesta yo no necesito pagar anualidad porque no tengo ese dinero para pagarlo ahora mismo

Re: Refunds

BrookeN — Thu, 17 Apr 2025 14:10:05 GMT

Thank you for all the information you provided. I have reached out to support to contact you, they will be reaching out as soon as possible.