topic Re: Arlo Ultra in Arlo Secure

Arlo Ultra - Secure subscription expired

Candyfloss27 — Tue, 12 Jul 2022 17:14:08 GMT

My Arlo Secure subscription that came with the cameras has expired and I understand I should still be able to access the library. Every time I go to the library on the mobile app to view and download a pop up box appears and I can't access the library. The pop up box is to activate Arlo secure subscription but I don't want a subscription. Does anyone know how to get rid of this so I can access the library?

Re: Arlo Ultra

Dannybear — Mon, 11 Jul 2022 07:57:02 GMT

The ultra and later model cameras needs a subscription to make recordings to Arlo’s cloud library.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Read carefully about direct storage.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recordings

Re: Arlo Ultra

StephenB — Mon, 11 Jul 2022 11:06:13 GMT

@Candyfloss27 wrote:

My Arlo Secure subscription that came with the cameras has expired and I understand I should still be able to access the library.

Only if you've set up direct access to local storage. Have you done that?

Re: Arlo Ultra

Candyfloss27 — Mon, 11 Jul 2022 18:52:16 GMT

Not sure how to do that.

Re: Arlo Ultra

StephenB — Tue, 12 Jul 2022 11:06:21 GMT

@Candyfloss27 wrote:
Not sure how to do that.

Then it must not be enabled.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recordings

Although many folks here do use it as an alternative to a subscription, it does have several limitations you should be aware of:

Local recordings only available in the app (not the browser)
Local recordings only available to the primary account (not "friend" accounts)
No ability to make manual recordings or snapshots
No thumbnails
Remote access to local storage requires router settings changes that some find difficult (and which won't work on some situations - for example, with Starlink or T-mobile broadband).

Also, you lose activity zones if you don't have a subscription for the Ultra.

Re: Arlo Ultra

Candyfloss27 — Wed, 13 Jul 2022 00:14:24 GMT

Thank you

Re: Arlo Ultra

Candyfloss27 — Wed, 13 Jul 2022 00:15:29 GMT

No not yet but looking into it. Thank you