topic Re: iOS app asks for me to login to my apple account in Arlo Secure

iOS app asks for me to login to my apple account

DSallee — Fri, 27 Dec 2024 01:44:27 GMT

Every time I open the app it wants me to login to my apple account.

Why does the ARLO app need that login?

Re: iOS app asks for me to login to my apple account

StephenB — Fri, 27 Dec 2024 12:42:48 GMT

@DSallee wrote:

Every time I open the app it wants me to login to my apple account.

I am not seeing that on my iPhone. I do need to log into the Arlo app (using the Arlo credentials). That is set up to use Face ID on my phone.

Re: iOS app asks for me to login to my apple account

DSallee — Sat, 04 Jan 2025 02:01:36 GMT

I do not login to my apple account as a rule. Try logging out of your apple account and then opening the Arlo secure app.
thanks

Re: iOS app asks for me to login to my apple account

StephenB — Sat, 04 Jan 2025 14:56:00 GMT

@DSallee wrote:

I do not login to my apple account as a rule.

I don't either. Can you post a screen shot?

Re: iOS app asks for me to login to my apple account

DSallee — Wed, 08 Jan 2025 16:32:36 GMT

The Arlo app loads and then within a second the Apple login.

I just cancel and go on.

Thank you

Re: iOS app asks for me to login to my apple account

DSallee — Wed, 08 Jan 2025 16:35:06 GMT

I do not have my Arlo set up for face id.

Re: iOS app asks for me to login to my apple account

StephenB — Thu, 09 Jan 2025 17:21:16 GMT

@DSallee wrote:

I do not have my Arlo set up for face id.

Mine is, which I guess could make a difference.

You can download your recordings to iCloud - that is the only thing I can think of that might require your Apple Id.

Re: iOS app asks for me to login to my apple account

DSallee — Mon, 13 Jan 2025 20:22:26 GMT

It didn't used to ask me. I'm not sure which update changed but something in your app is requesting something requiring a login. It works fine when I cancel but it is annoying not the less.

Re: iOS app asks for me to login to my apple account

StephenB — Mon, 13 Jan 2025 20:27:36 GMT

@DSallee wrote:

something in your app

No. This is a user-to-user forum and I don't work for Arlo.

Re: iOS app asks for me to login to my apple account

DSallee — Tue, 14 Jan 2025 16:20:53 GMT

My bad. I should have said the Arlo app.

I do appreciate your input. It certainly is

weird that it wants an Apple login for me.

Thank you again.

Re: iOS app asks for me to login to my apple account

Cmck1 — Sat, 08 Mar 2025 13:20:53 GMT

I have the same issue. Were you ever able to resolve this?

Re: iOS app asks for me to login to my apple account

StephenB — Sat, 08 Mar 2025 14:41:19 GMT

@DSallee wrote:

Every time I open the app it wants me to login to my apple account.

Why does the ARLO app need that login?

FWIW, I don't see that on my own iPhone.

Though I do use Face ID, and I guess that could mask it.

If you go into Apple Settings->iCloud, is the Arlo App enabled to access iCloud storage? (press "See All" next to "Saved to iCloud")?

Re: iOS app asks for me to login to my apple account

DSallee — Tue, 11 Mar 2025 01:55:22 GMT

Not yet, still just press cancel.

Re: iOS app asks for me to login to my apple account

DSallee — Tue, 11 Mar 2025 01:56:04 GMT

I found the setting you are talking about but it made no difference. Thanks