topic Re: Move subscription to a different location in Arlo Secure

Move subscription to a different location

ericbjr1 — Sat, 28 Dec 2024 15:55:16 GMT

I purchased a premium plan and it was meant for my "Work" location. However, the plan appears to have been applied to my "Home" location. I don't need a subscription at my "Home" location as this is a condo. I do, however, need the premium plan for my "Work" location that is a free standing building. Please let me know if there is a way to transfer the subscription.

Re: Move subscription to a different location

jguerdat — Sun, 29 Dec 2024 15:10:15 GMT

"Home" is just the default name - you can edit it to be whatever you want. It appears that you don't actually need to change anything although renaming Home may make it more satisfying to your senses.

Re: Move subscription to a different location

ericbjr1 — Sun, 29 Dec 2024 20:10:47 GMT

I have two locations. Work and Home. The subscription shows on my Home location but the work still shows the trial. Will the subscription apply to both locations?

Re: Move subscription to a different location

StephenB — Sun, 29 Dec 2024 20:24:49 GMT

@ericbjr1 wrote:

Will the subscription apply to both locations?

No.

You probably should contact Arlo support (through the support center in the app). Phone support is probably the best option. They might be able to move the subscription to the other location for you.