topic Re: USA in Arlo Secure

signed up for Arlo secure but my account shows no subscription

Munyon90 — Wed, 06 Jul 2022 20:28:18 GMT

We signed up for Arlo secure but my account shows no subscription, can’t call as I can not find a number for Arlo anywhere. This is lousy service.

Re: USA

StephenB — Wed, 06 Jul 2022 16:47:33 GMT

@Munyon90 wrote:
We signed up for Arlo secure but my account shows no subscription

Did you subscribe using my.arlo.com or from the app?

Or some other way?

Re: USA

Munyon90 — Wed, 06 Jul 2022 17:40:49 GMT

We signed up on Arlo.com but my wife did it under her log in and I am primary so it does not show up in my Arlo app as I am subscribed. I even changed her profile to an admin status

Re: USA

StephenB — Wed, 06 Jul 2022 19:11:30 GMT

@Munyon90 wrote:
We signed up on Arlo.com but my wife did it under her log in and I am primary so it does not show up in my Arlo app as I am subscribed. I even changed her profile to an admin status

The cameras are in your account (no matter what status you give her), and the subscription is in hers.

Options are to

Cancel her subscription and re-subscribe on your account. You will lose one month's subscription cost if you do this.
Remove the cameras (and bases if you have them) from your account, and then re-onboard them to hers. Then share the cameras back to your account. More work for you, but saves one month subscription cost.