topic Re: Endless pestering for subscription in Arlo Secure

Endless pestering for subscription

MM21338 — Wed, 06 Jul 2022 00:22:22 GMT

Arlo is telling me that I’ve reached the end of my camera activity after three years. They say my cameras will become inactive unless I subscribe to a monthly plan. After all of the technical issues and lack of support during my initial year of paid service, I’m more likely to run a semi truck through the local Arlo office than pay them a dime. Anyone else tired of the constant harassment for dollars? I bought two of your 3 camera systems, now leave me the **bleep** alone.

Re: Endless pestering for subscription

StephenB — Wed, 06 Jul 2022 01:30:00 GMT

@MM21338 wrote:
They say my cameras will become inactive unless I subscribe to a monthly plan.

That sounds to me like you reached a scam support site. Did you google for a support number?

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

All Arlo cameras can live-stream and send motion notifications w/o a subscription. Older ones (up to and including the Pro 2) include 7 day cloud storage.

Re: Endless pestering for subscription

MM21338 — Wed, 06 Jul 2022 02:53:22 GMT

Unfortunately this was an Arlo popup when I opened the app. After my initial subscription expired I decided I didn’t need the extra features.. and then the popups began. Usually every fourth or fifth time I open the app to arm or disarm the cameras.

Re: Endless pestering for subscription

StephenB — Wed, 06 Jul 2022 16:49:39 GMT

@MM21338 wrote:
Unfortunately this was an Arlo popup when I opened the app. After my initial subscription expired I decided I didn’t need the extra features.. and then the popups began. Usually every fourth or fifth time I open the app to arm or disarm the cameras.

I get that the popups are are annoying (and can feel relentless).

Though the cameras won't become "inactive", you will get the features described here: https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Re: Endless pestering for subscription

MM21338 — Wed, 06 Jul 2022 17:24:31 GMT

Thanks for the reply. I have six of the Arlo Pro which according to the link will not be affected despite the intentional wording of the popup leading me to believe that “my camera limit has been reached”. This is playing dirty and at best deceptive business practices. My opinion of Arlo just dropped another notch. Honestly I’m on the fence between trying to return the systems to Costco or just tossing them in the dumpster. The thousand bucks is not the issue. I would never treat our customers this way and based on a few similar reviews I’m not the only person who is dissatisfied with Arlo products and service. Costco sells other brands.