topic Re: Unable to proces electronic payment in Arlo Secure

Unable to proces electronic payment

Southsidechiguy — Fri, 20 Dec 2024 11:52:41 GMT

I keep getting the unable to process electronic payment message. It will not let me speak with a live agent because I don't have a subscription WHICH I'M TRYING TO BUY!!!! Very annoying as it seems to be an issue on Arlos end.

Re: Unable to proces electronic payment

BrookeN — Fri, 20 Dec 2024 15:40:42 GMT

Did you try from a different device or browser? I can also create a case for you. Can you provide a good contact number and time to call as well. You can do this by sending me a dm, you send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Unable to proces electronic payment

StephenB — Fri, 20 Dec 2024 18:37:56 GMT

@Southsidechiguy wrote:

I keep getting the unable to process electronic payment message. It will not let me speak with a live agent because I don't have a subscription WHICH I'M TRYING TO BUY!!!! Very annoying as it seems to be an issue on Arlos end.

A couple folks found that autofill didn't work for them. So if you are using that, then try entering the payment info by hand.

Re: Unable to proces electronic payment

Nikoledelange — Tue, 24 Dec 2024 13:46:12 GMT

I have a subscription. And still won’t let me talk to a live agent

Re: Unable to proces electronic payment

StephenB — Tue, 24 Dec 2024 14:17:01 GMT

@Nikoledelange wrote:

I have a subscription. And still won’t let me talk to a live agent

Phone support is only available between 6 am and 6 pm US pacific time.

Are you trying to reach them during those hours?

Re: Unable to proces electronic payment

BrookeN — Mon, 30 Dec 2024 15:26:50 GMT

@Nikoledelange were you able to get a hold of support or are you still needing assistance?