topic Re: Unable to process payment in Arlo Secure

Unable to process payment

Thelake — Sat, 21 Dec 2024 16:02:29 GMT

Early this month I got a email saying they couldn’t process payment and to update the card on file. The card on file is completely fine but I did it anyway. Now I just got another email saying the same thing? And my membership will be canceled in 14 days if I don’t pay. No matter how much I upgrade the card it won’t take the payments and it’s double what I normally pay.

Re: Unable to process payment

JamesC — Mon, 23 Dec 2024 19:57:03 GMT

Thelake,

Make sure you're entering all the information correctly and be sure the email you're receiving is an official Arlo email.

To check on your subscription, log in to your Arlo account and follow the instructions here: https://kb.arlo.com/000063038/How-do-I-check-my-current-subscription-in-the-Arlo-Secure-App#:~:text=App%20with%20Library%3A-,Launch%20the%20Arlo%20Secure%20App.,Tap%20Subscription.

JamesC

Re: Unable to process payment

Nikoledelange — Tue, 24 Dec 2024 13:45:23 GMT

Same same same. And this is the second month in a row. I’ve done the exact same as you, and for whatever reason it keeps kicking it back. I’m just at a loss on what else to do.

Re: Unable to process payment

Thelake — Tue, 24 Dec 2024 15:59:18 GMT

I’m tempted to try and “upgrade” my plan and see if they just want me to pay them more money….

I still haven’t heard anything back from my email to them. At this point they are just going have to lose my business and I’m just gonna have to loose security.

Re: Unable to process payment

Thelake — Tue, 24 Dec 2024 15:59:55 GMT

All the information is correct. It’s got to be a computer error on the company side.