topic Re: Need Arlo Contact Support in Arlo Secure

Need Arlo Contact Support

aka-25 — Mon, 16 Dec 2024 13:14:12 GMT

I submitted a request for support for my Arlo 4k pro camera on 11/7/24, today is 12/16/24 and I still haven’t received any support. My account being charged every month and I would like to know why? And why I can get a clear direct response from support when needed. My next move will be to file a complaint with FTC and other agencies. This seems to be a deceptive practice. Every business is required to provide his consumers with clear information on how to reach their support. Even if you an AI to r respond to queries.

Re: Need Arlo Contact Support

StephenB — Mon, 16 Dec 2024 14:10:19 GMT

@aka-25 wrote:

I submitted a request for support for my Arlo 4k pro camera on 11/7/24, today is 12/16/24 and I still haven’t received any support.

Did you try using phone support (which you get from the support center in the app)?

Re: Need Arlo Contact Support

BrookeN — Mon, 16 Dec 2024 22:16:33 GMT

@aka-25 can you tell me a more about what questions you have for support and I would be more than happy to have them reach out to you. Can you also provide the email address associated with the Arlo account. You can send this information via dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Need Arlo Contact Support

aka-25 — Tue, 24 Dec 2024 13:19:55 GMT

The app does not offer phone support. If it did, I wouldn’t be posting in this forum.

Re: Need Arlo Contact Support

StephenB — Tue, 24 Dec 2024 13:25:02 GMT

@aka-25 wrote:

The app does not offer phone support. If it did, I wouldn’t be posting in this forum.

It does if you have a subscription.

If you see "Feed" and "Dashboard" in the app menu, then look here:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you see "Library" instead, then look here:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App