topic Re: How To Fix Multiple Notifications For A Single Event — iPhone in Arlo Secure

How To Fix Multiple Notifications For A Single Event — iPhone

Mkword — Mon, 28 Oct 2024 22:40:37 GMT

I keep getting two notifications for each event. How do I prevent this extra notification?

I am using multiple cameras of different types and recently had to update the UI app due to adding a new gen Essential camera. My app is on an iPhone 13.

I searched the archives and only found a solution for Android phones that would not be translatable to iPhone iOS.

Any help would be appreciated!

@JamesC

Re: How To Fix Multiple Notifications For A Single Event — iPhone

JamesC — Wed, 30 Oct 2024 16:39:04 GMT

This is often due to your Smart notifications settings. The first notification is usually generic (will simply indicate motion) and arrives quickly based on an event. The second notification for the same event will then arrive shortly after and have a Smart label (Animal, Person, etc.). The delay is to allow the cloud time time to analyze the detection and provide a label. After the second notification comes in, the first will be suppressed. The design is to ensure that notifications arrive quickly without the user having the wait for the labelling process for events that potentially require urgent attention.

Is that how you're experiencing this or are you seeing a different behavior?

JamesC

Re: How To Fix Multiple Notifications For A Single Event — iPhone

Mkword — Wed, 30 Oct 2024 21:18:24 GMT

Thanks James.

Unfortunately, no. I am getting at least two rapid notifications for every single camera no matter their capabilities. I have at least two cameras that don’t have Smart detection. They get two rapid notifications each event.

The cameras that are have Smart detection give two rapid notifications and then sometimes a third or a third and fourth notification.

Ive seen other users complain about this issue and it may have to do with something about app upgrades that retain duplicate account info. The fix required deleting app and account and then creating a new account with key selections to prevent your phone remembering the original account data. But this was a fix for Android only.

Thanks for responding. Hope there’s an easy fix.

Re: How To Fix Multiple Notifications For A Single Event — iPhone

StephenB — Wed, 30 Oct 2024 23:34:57 GMT

@Mkword wrote:

Unfortunately, no. I am getting at least two rapid notifications for every single camera no matter their capabilities. I have at least two cameras that don’t have Smart detection. They get two rapid notifications each event.

Are you using timed recordings, or "until motion stops". If the latter, try timed recordings and see if that makes any difference.

Re: How To Fix Multiple Notifications For A Single Event — iPhone

Mkword — Wed, 30 Oct 2024 23:53:52 GMT

Timed recordings.

Re: How To Fix Multiple Notifications For A Single Event — iPhone

Mkword — Fri, 01 Nov 2024 21:22:58 GMT

Following up again — no I am not getting secondary smart notifications. Several of my cameras do not have the Smart ID capability. Also I have all cameras set for timed recordings.

But I still get 2 notifications for every event on every single camera.

is it possible this is due to having another user who is sent notifications? I hope not. Anyway it’s very annoying and I’d like to get it to stop.

Re: How To Fix Multiple Notifications For A Single Event — iPhone

Catmandu — Sat, 07 Dec 2024 19:50:08 GMT

I am also experiencing this same issue.

Re: How To Fix Multiple Notifications For A Single Event — iPhone

jbronkar — Sun, 08 Dec 2024 20:57:22 GMT

We’re having the same double notification issue. We’ve been dealing with it for months.

Re: How To Fix Multiple Notifications For A Single Event — iPhone

AikaneKai — Sat, 21 Dec 2024 21:19:33 GMT

We have the same issue and yes, it's been happening since somewhere around Aug 2024.