https://community.arlo.com/t5/Arlo-Secure/Arlo-Web-Portal-Features/m-p/2431776#M10784 <P>We appreciate your feedback regarding easier access reaching support. I have reached out to support regarding the double charges you received. Support will reach out to you as soon as possible.&nbsp;</P> Tue, 17 Dec 2024 19:13:03 GMT BrookeN 2024-12-17T19:13:03Z https://community.arlo.com/t5/Arlo-Secure/Arlo-Web-Portal-Features/m-p/2431312#M10746 <P>Following subscription payment and portal login, I encountered duplicate billing and attempted to access support. The absence of a support feature within the web portal is highly inconvenient and unsatisfactory, especially considering the significant cost of Arlo services. A comprehensive redesign and enhancement of the web portal are necessary. While this is my opinion, the product and service pricing should reflect the level of support and portal functionality expected, aligning with how the competitors have their features and portals set for their customers.</P> Sun, 15 Dec 2024 05:13:01 GMT https://community.arlo.com/t5/Arlo-Secure/Arlo-Web-Portal-Features/m-p/2431312#M10746 Gtgoyabeans 2024-12-15T05:13:01Z https://community.arlo.com/t5/Arlo-Secure/Arlo-Web-Portal-Features/m-p/2431776#M10784 <P>We appreciate your feedback regarding easier access reaching support. I have reached out to support regarding the double charges you received. Support will reach out to you as soon as possible.&nbsp;</P> Tue, 17 Dec 2024 19:13:03 GMT https://community.arlo.com/t5/Arlo-Secure/Arlo-Web-Portal-Features/m-p/2431776#M10784 BrookeN 2024-12-17T19:13:03Z