topic Re: Invalid Home Address in Arlo Secure

Invalid Home Address

Martin0711 — Sun, 01 Dec 2024 12:55:56 GMT

Hi,

im having issues with my home address on the app. My home address when entered shows my neighbours property which is around 1/4mile away. Not ideal for using the Geofening.

I’ve tried and tried all sorts of addresses combinations but with no success .

Any help would be greatly appreciate.

Martin

Re: Invalid Home Address

alex_loo — Sun, 01 Dec 2024 13:35:06 GMT

are you referring to Routines >> automations >> Arrive/Leave ? If click one of the geofencing automations there, you can "Edit Geofence", then drag the map to change the address to wherever you want (and optionally set the geofencing radius), then SAVE.

Hope this helps.

Alex

Re: Invalid Home Address

Martin0711 — Sun, 01 Dec 2024 14:40:05 GMT

Hi,

if I go into settings and check my home address it shows my neighbours house which is no where near my house.

I can enter different address combinations for my home but the home icon still remains at my neighbours house.

Re: Invalid Home Address

jguerdat — Sun, 01 Dec 2024 15:31:46 GMT

But did you try the dragging suggestion above?

Re: Invalid Home Address

Martin0711 — Sun, 01 Dec 2024 18:17:07 GMT

Hi,

yes this has worked.

Thanks 👍🏻