topic Re: What's new with app 5.2.2_28766? in Arlo Secure

What's new with app 5.2.2_28766?

alex_loo — Thu, 21 Nov 2024 21:07:56 GMT

Got this latest Android version 5.2.2_28766. First change I notice is duplicating local storage to a separate tab under FEED, which is making better sense.

Do we know if it fixes any issue? Say geofencing?

Re: What's new with app 5.2.2_28766?

Edinburgh_lad1 — Thu, 21 Nov 2024 22:23:34 GMT

It creates more issues. Honestly, this company can't ever get things right, can it? On Android. Upon starting the app - no access to local storage at first.

@BrookeN

Re: What's new with app 5.2.2_28766?

alex_loo — Fri, 22 Nov 2024 01:29:42 GMT

@Edinburgh_lad1 wrote:
It creates more issues. Honestly, this company can't ever get things right, can it? On Android. Upon starting the app - no access to local storage at first.

yes, I was just saying this too early.

Now, even Devices >> Base > Storage Settings fails.

And then this new Feed >> Local fails as well.

In a nutshell: the new app has not enhanced the user experience, but instead introduced additional bug, STOPPING service that used to be at least working.

Re: What's new with app 5.2.2_28766?

StephenB — Fri, 22 Nov 2024 01:48:59 GMT

FWIW, I didn't lose access to local storage when I got this app (I am using the iOS version).

Re: What's new with app 5.2.2_28766?

alex_loo — Fri, 22 Nov 2024 03:41:43 GMT

@StephenB wrote:
FWIW, I didn't lose access to local storage when I got this app (I am using the iOS version).

so are you now able to access local storage from both of:

Device >> hub >> Storage Settings
Feed >> Cloud

Re: What's new with app 5.2.2_28766?

Edinburgh_lad1 — Fri, 22 Nov 2024 07:24:20 GMT

On Apple it's ok. On Android, it's not working as it should. Also, it displays yesterday's recordings and there is no possibility to change that.

@BrookeN can you tell us please why Arlo is *yet again* releasing a version/product that hasn't been tested? I've spent too much money on this system to just simply get rid of it, and I strongly object to being used as a tester and to be given these half baked versions! Would you please send this feedback to Arlo's development team and whoever, if anyone, is in charge of it?

Re: What's new with app 5.2.2_28766?

alex_loo — Fri, 22 Nov 2024 07:25:29 GMT

@Edinburgh_lad1 wrote:

@BrookeN can you tell us please why Arlo is *yet again* releasing a version/product that hasn't been tested?

hehe, I am feeling @StephenB may have more insider information 😉

Re: What's new with app 5.2.2_28766?

alex_loo — Fri, 22 Nov 2024 07:27:32 GMT

@Edinburgh_lad1 wrote:
On Apple it's ok.

yes, checked with my wife's iPhone too.

Simply agile development without testing, and becoming FRagile.

Re: What's new with app 5.2.2_28766?

StephenB — Fri, 22 Nov 2024 12:16:03 GMT

@alex_loo wrote:

@StephenB wrote:

FWIW, I didn't lose access to local storage when I got this app (I am using the iOS version).

so are you now able to access local storage from both of:

Device >> hub >> Storage Settings

Feed >> Cloud

Well,

Device >> hub >> Storage Settings
Feed >> Local

Again, that is with the iOS app. Apparently there is a problem with Android.

Re: What's new with app 5.2.2_28766?

StephenB — Fri, 22 Nov 2024 12:20:24 GMT

@alex_loo wrote:

@Edinburgh_lad1 wrote:

@BrookeN can you tell us please why Arlo is *yet again* releasing a version/product that hasn't been tested?

hehe, I am feeling @StephenB may have more insider information 😉

No, I have no info about Arlo development and test processes.

Like everyone here, I am troubled by the ongoing quality issues and the obvious gaps in the "Feed" interface.

Re: What's new with app 5.2.2_28766?

jguerdat — Fri, 22 Nov 2024 14:20:06 GMT

I have only Android and like @StephenB I have access to local videos with both hub storage settings as well as in Feed. I just tried it again with no issues. That doesn't mean there may not be problems but my first suggestion would be to either reboot the phone or at least force stop the app and try again.

Re: What's new with app 5.2.2_28766?

ShayneS — Fri, 22 Nov 2024 19:17:54 GMT

Thank you for the info, I already informed the team. We will report back as soon as possible.

Re: What's new with app 5.2.2_28766?

Edinburgh_lad1 — Fri, 22 Nov 2024 20:47:02 GMT

@jguerdat

1st issue:

Remove the app from memory. Wait a few minutes. Open the app. Go directly to Feed. Select 'Local'. What do you see? (Mine shows 'no videos for today' or something to that effect, then after a few seconds all videos load.)

I have Android 14. Moto Edge.

2nd issue:

Remove the app from memory. Open the app. Go to 'Add a device' in the top right corner. Cancel adding a device. Are your tiles black?

Re: What's new with app 5.2.2_28766?

alex_loo — Sat, 23 Nov 2024 01:28:13 GMT

@ShayneS wrote:
Thank you for the info, I already informed the team. We will report back as soon as possible.

looks like this has been resolved. From my android here, I can see local storage both from Feed >> Local and Devices >> hub >> storage settings.

Thanks.

Re: What's new with app 5.2.2_28766?

jguerdat — Sat, 23 Nov 2024 15:15:45 GMT

@Edinburgh_lad1 wrote:

@jguerdat

1st issue:

Remove the app from memory. Wait a few minutes. Open the app. Go directly to Feed. Select 'Local'. What do you see? (Mine shows 'no videos for today' or something to that effect, then after a few seconds all videos load.)

I have Android 14. Moto Edge.

I don't see that here on my Pixel 6 with Android 15. I do see a lengthy circling circle while loading from the hub which seems like that would be the same thing. I do currently have ~22GB of storage used on my SD card so that may explain the length of pause before display.

2nd issue:

Remove the app from memory. Open the app. Go to 'Add a device' in the top right corner. Cancel adding a device. Are your tiles black?

Only for about the same time as it takes for when first opening the app. The thumbnails load quickly after maybe 2-3 seconds (didn't actually time it).

Re: What's new with app 5.2.2_28766?

alex_loo — Sun, 24 Nov 2024 04:21:49 GMT

@ShayneS wrote:
Thank you for the info, I already informed the team. We will report back as soon as possible.

Devices >> hub >> storage setting is at least back to its previous "normal", I can see and playback local recording.

However, the "new" changes are still buggy (for me as a non-subscriber)

click FEED, it does NOT show "cloud" and "local" tab. This is incorrect
view local recordings from "devices" side, and go back to FEED, then "cloud" and "local" are there. sounds good?
BUT! if you click "local" tab, the content is incorrectly empty
refresh this empty "local", then it finally shows local recordings correctly

Alex

Re: What's new with app 5.2.2_28766?

Edinburgh_lad1 — Mon, 25 Nov 2024 05:19:48 GMT

I want my old green Arlo app back as this thing is not fit for purpose. It's work in progress and not even beta but some kind of pre-alpha project by a high school kid.

The new Feed feature is showing the same date for every event and you can't even change it to display the latest recordings.

Why is this even permitted to be released?

Re: What's new with app 5.2.2_28766?

jguerdat — Wed, 27 Nov 2024 13:43:33 GMT

@Edinburgh_lad1 wrote:

2nd issue:

Remove the app from memory. Open the app. Go to 'Add a device' in the top right corner. Cancel adding a device. Are your tiles black?

Circling back on this. Tried this again yesterday without removing the app from memory and got black tiles. Did this multiple times to be sure. Switching to a different screen (Feed in my case) and then back had the thumbnails already loaded.